How to use Kies Samsung to update Android. The phone does not connect to Samsung Keys. Why Samsung Kies does not see the phone Samsung Kies does not connect to the phone

It's no secret that samsung galaxy there is a connector for microSD cards to increase memory capacity. However, some users still additionally transfer images, music and videos to their computer or laptop. But what to do if the computer does not see the Samsung Galaxy via USB?

Firstly, to recognize a smartphone like the Galaxy S, your computer needs all the necessary drivers. Usually, when a device is connected to a computer, it will immediately find it, but if the necessary drivers are not installed, this may not happen.

Drivers are special programs that help establish interaction between the phone and the computer. Most often they can be downloaded from the manufacturer’s website. If your computer does not recognize your Galaxy S7, immediately head to the Samsung website and download drivers. Here is the link for Galaxy S7/Edge. Mac owners will have to install in order for your Mac to communicate with your phone.

There is an alternative: you can simply download and install the program on your computer, thus making file sharing easier. It comes with all the necessary drivers, so after installation you can rest assured that the computer will recognize your device and file sharing will no longer be a problem.

Those Windows users Those who have just installed drivers for Samsung may find themselves having to uninstall the device before it is detected. You need to follow these steps:

Hold the button Windows and press R to call the command "Run."
Type “ devmgmt. msc" and press " Enter“.
Select “ Other devices" or " Portable devices”.
If the list contains “ SAMSUNG_ Android" or " Unknown device” with a yellow icon (!), click right click mouse and select “ Uninstall “.
Right-click on the window " device Manager" and select " Scan for hardware changes“.

In principle, after installing the necessary drivers or programs, everything should work. But if the problem is not that the device is not recognized by the computer, you need to look for another method.

Why doesn't the computer see Samsung Galaxy via USB?

If the computer does not see the Samsung Galaxy when connected using the included USB cable, then you will have to troubleshoot problems in the computer itself. If you know that other computers can see the phone, the problem may be with the USB port.

If this is not the problem, then the problem may be with the cable or the port for charging the phone has become loose. Taking all this into account, here are a few steps to help fix this problem:

Step 1: Connect your phone to other USB ports on your computer

Simply connect your phone to your computer with a charging or data cable. If your phone remains invisible, try connecting it to a different port. Try one port at a time to see if this is the problem.

Step 2: Restart your computer if no USB ports work

There is also a possibility that your computer systemic problems, which prevent connected devices from being detected. While we don't know for sure whether this is a problem, it's worth restarting your computer and seeing if it works. If the problem remains after a reboot, it means that something is wrong not with the computer, but with the cable or phone.

Still, I advise you to try other devices, such as a flash drive that connects via a USB port. If the computer sees all devices except the phone, proceed to the next step.

Step 3: Make sure the USB cable is not damaged

By inspecting the cable, you can check for visible damage. If you don't see any, try charging your phone with it. Inside the cable there are wires responsible for both charging and data transfer.

By charging your phone with it, you can understand whether it works or not. If there is damage, the phone may not charge, especially if some wire has come loose.

Another way to check is to use a different cable. If the phone works with it, then the original cable is simply broken. If this is really the problem, then you need to replace the old cable with a working one.

Step 4: Make sure to connect the device as "storage device"

This is very important since phones are mostly connected to a computer to recharge. If so, then the computer may not see it, since data transfer is temporarily unavailable. Go to notifications and see if there is a selection icon for USB. If yes, then consider the problem already solved.

All you need to do is click on it and select “Data storage device”. If this is the first connection, then installing the drivers will take some time. But if you don’t have such an icon, try this:

Disconnect USB from Samsung.
Turn off your phone.
Wait 20 seconds.
Turn it on.
Connect the cable again.
Check to see if the options icon appears.

If it's not there, go to the next step.

Step 5: Check the charger socket

At a minimum, you need two cables to figure out if there is a problem with it. If your computer still doesn't see Samsung, it's time to check the charger port.

The connection may not be able to be established, or some debris, fiber, or dust may have gotten into the connector. A stream of compressed air will help get rid of the latter, but if the connection is loosened, you need to move on.

If the contacts of the charging socket are in order and there is no dirt, connect the cable and check if the contact has come loose. If the cable fits in properly and the connection is not interrupted when it moves, then everything is fine.

Otherwise, you will have to purchase a cable that fits perfectly under the port. If a new cable does not help, then your device has much more serious problems.

Step 3: Reset your phone if the problem persists after installing KIES or Smart Switch

The second step is aimed at solving the problem with the drivers, but if this does not help, you need to back up all files and information and reset the settings to a working state.

Turn off your Samsung Galaxy.
Press and hold the Home, Volume Up, and Power buttons
When Samsung Galaxy appears on the screen, release "Power" but continue to hold the remaining two.
When the Android logo appears, release all buttons and wait 30-60 seconds.
Using the Volume Down button, toggle between options and select ‘ wipe data/factory reset.’
Click "Power" to confirm.
Then select ‘Yes - delete all user data’ using Volume Down and confirm by pressing Power.
Wait until the process is completed. Then select ‘Reboot system now’ and click “Power”.
The phone will take a little longer to reboot than usual.

If after this the problem is not solved, the help of a specialist is required. I hope this instruction will help you in one way or another. If you feel you need further assistance, please contact us.

Quite often when using the program Samsung Kies, users cannot connect to the program. She simply does not see the mobile device. There can be many reasons for this problem to occur. Let's consider what could be the matter.

The Samsung Kies program has a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.

You need to click "Resolving connection error" and wait a while until the wizard completes its work. But as practice shows, this method rarely works.

Malfunction of USB connector and cable

Your computer or laptop has several USB connectors. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself sees it.

To do this, you need to unplug the cord from the device and connect it again. A window with the connection status should appear in the lower right corner. If this is not the case, then reconnect the phone through a different connector.

Also, the problem may be a cable failure. If you have a spare one, try connecting through it.

Virus check

Situations are not uncommon when access to various devices blocked by malware.
Run a full scan with your antivirus program.

To be on the safe side, check your computer with one of the special utilities: AdwCleaner, AVZ, Malware. They can scan your computer without stopping your main antivirus.

Drivers

The connection problem may be caused by old or missing drivers.

To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, right-click on the device and select “Update Drivers.”

If there is no driver, download it from the official website and install it.

Wrong choice of program version

On the website of the manufacturer of the Samsung Kies program, three versions are provided for downloading. Take a close look at the ones for Windows. The brackets indicate which version should be selected for a particular model.

If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.

As a rule, after all the steps taken, the problem disappears and the phone successfully connects to the program.

Updating or flashing a phone is not the easiest task for an untrained user. We will look at this issue from all sides, give advice and all necessary information on how to use the Kies Samsung program on Android.

Why do you need to flash your phone?

Flashing a phone involves installing into the device a full range of basic programs that are necessary for its operation. This set of programs ensures interaction between the user and the device, offering him access to all its functions. Simply put, firmware is the installation of an operating system. Therefore, if you hear the expression “Reflash the device,” this is no different from the expression “Reinstall the operating system.”

Specific firmware versions are usually tied to specific models phones, however, there are exceptions. We can also conditionally classify any firmware version into two varieties:

Official firmware is the firmware provided by the device manufacturer. Its updating and development lies entirely on the shoulders of the official developers. New firmware versions often change the device interface, provide access to new functions, or simply eliminate various errors and shortcomings of previous versions.

Unofficial firmware is firmware made by independent developers and device users. It is also called “custom”. Sometimes, such firmware can give your device functions not provided by the developers. But you should always install it at your own peril and risk, since in case unofficial firmware no one can give you guarantees that everything will work well. In addition, you almost always have to update such firmware yourself.

Accordingly, the following main reasons for flashing the phone firmware can be identified:

Improving the stability and performance of the device.

The desire to gain access to applications that function only on new firmware.

Troubleshooting and critical errors, which could have been allowed by developers on older versions.

The need to get rid of some functions built into the phone's operating system, such as Google services.

In addition, sometimes phones do not support official updating to a new firmware version, even if their hardware allows it. It is in such cases that unofficial versions that are based on the official ones may come in handy. They help to recreate all the possibilities of current android firmware even on old cars.

Installing unofficial firmware is completely legal, because Android is an open source system.

Possible risks

If you want to flash your phone, it's also worth being aware of all the problems you might encounter. Let's take a look at them:

Hardware mismatch - if you install modern firmware on an old device, this can lead to errors, application crashes and other problems. You should be prepared for the fact that some modules of your phone will not be supported new firmware or they will work worse.

Bugs and shortcomings - despite the fact that firmware updates are designed to fix problems, mistakes can always be made. Sooner or later, of course, they will be noticed and everything will be done to eliminate them, but until then they can cause you a lot of inconvenience.

Cancellation of warranty - if you reflash the phone yourself, this serves as a reason to remove the warranty from the device. Be prepared for this.

Battery optimization - when using unofficial firmware, battery consumption on your device may increase. This is due to the fact that the internal content of each phone is different and developers cannot test the performance of their firmware on each of them.

Risk of breakdown - today the firmware process is quite automated and simplified for the user, however, this is still a fairly deep work with the device’s structure and if you make mistakes or have bad luck, you can completely break your phone. The likelihood of this happening is low, but if you decide to flash the device yourself, you should know about it.

How to avoid problems with firmware:

Carefully study the installation instructions for the firmware version you want to install. Make sure it is compatible with your device.

Fully charge your phone. If you run out of battery while flashing the firmware, it is almost guaranteed to cause serious problems.

When installing the firmware via usb cable, do not touch or bend it. It is advisable not to touch the phone to prevent the connection from being lost during installation. And also make sure that the file transfer connector on your phone is working well.

If you are not confident in your actions, it is better to entrust the firmware to someone who has experience in such matters.

How to use Kies Samsung to update Android

In order to update the firmware of your device using the Kies Samsung program, you need to follow these steps:

Make sure your phone is fully charged and your computer has a stable, high-speed Internet connection.

Save all the information that is important to you from your device's memory.

Install the Kies Samsung program on your personal computer (You can download it for free from the “Support” section of the samsung.com website).

Connect your device to computer USB- cable.

The program will detect the current firmware version of your device and indicate the possibility of updating.

You will be prompted to install the new firmware version. Click "Update" if you agree with this.

You will be shown a large list of recommendations that you should read before starting the update. As soon as you are sure that you have completed them, check the appropriate box and click the “start update” button.

At this point, the device will not appear in the connected list. Don't worry about it.

Next, it will launch special application to install firmware called Firmware Upgrade. It will download the firmware to your personal computer.

After which your device will automatically switch to update mode. Android symbols will appear on the screen in the form green robot.
Do not under any circumstances turn off your device at this point, as this may damage it.

When the update download is complete, your phone will restart and the program will notify you that the update was installed successfully. You can close it by pressing the “Confirm” key.

After installing the update, you can check the functionality of your device, as well as restore data that you saved in advance. The entire update installation process can take up to half an hour.

Unofficial Android firmware

Above, we figured out how to update or install firmware that is officially supported by your phone. But how can you install the firmware that you want, and not the one that the program offers? To do this, you need to understand how exactly the program finds out whether there is a firmware update for a device connected to a personal computer.

Each phone has a so-called product code (ProductCode), which in encrypted form stores data about the current phone model, as well as the country and operator cellular communications. It is based on this code, as well as the current firmware version, that the Kies Samsung program offers (or does not offer) certain firmware versions for your device.

In this case, records about the code are saved in the registry of your computer and then taken from there in order to check the emergence of new versions of the firmware of your device. Therefore, all we need is to replace the entries in the registry with the ones we need to install custom firmware.

To get started you will need old version programs, up to version 1.5.3.10103.100. If you have a newer version installed, you should uninstall it, clear the registry entries and then download the old version, for example, here.

To prevent the program from updating itself, you need to change the registry entries about its current version. Find out the number of the latest version of the program and replace with it the value that is located along the registry path “LocalVer” = “1.5.3.10103.100”

We launch the program and connect the phone to the personal computer.

We launch the registry and look for the path HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB.

Open the directories (1, 2, 3, etc.) and look for information about the firmware version in them. It is written as follows: GT-I9000HKDH3G, where the last three characters indicate the country and operator code. Examples of what you need to find: I9000OXAJF3/I9000XXJF3, etc.

Change the keys in this directory to the ones you need. They may be indicated where you download the firmware, or you can select them yourself using the country table.

After which you can launch the program and update. The ProductCode of your device will be changed and the desired firmware will be installed.

Additional features of the Kies program

If you have any problems or need to urgently disconnect your phone from personal computer, you can use the “Emergency Firmware Recovery” function, which is available in the same program.

To do this, follow these steps:

Close Kies Samsung and then launch it again.

Remove the battery from your device and reinsert it.

If the message “Emergency firmware recovery” appears, then you can proceed to step 5.

If such a message does not appear, click on the “Tools” button and select “Emergency firmware recovery”.

Select from the list the device for which you need to make disaster recovery firmware.

From the list provided, select your device for which you need to perform disaster recovery.

Afterwards, the program plugin will be updated and the update will begin directly downloading to your device.

Pay close attention to the messages that appear on the program screen. Follow all instructions.

After the update is complete, a message will appear on the screen indicating the current firmware version.

Video: Android update

If you need to restore your phone's warranty after installing unofficial firmware, you can always install the official one through Kies Samsung and the warranty will be restored.

Data synchronization

Perhaps before flashing your phone, you will want to save data from it. Using the Kies Samsung program, you can easily do this by transferring music, contacts and all the necessary files to your new device. To do this you need:

Select the type of files you want to transfer.

Click the “add file” button in accordance with the selected file type. For example, for music this would be the “add music file” button.

When the firmware update is complete, all you have to do is click “Transfer to Device” and all the files you selected will be returned to your phone.

What to do if the program does not see the connected phone

It happens that you installed a program and connected your phone to a personal computer, but it is not recognized by it. In this case, follow these simple steps:

Check USB ports and phone connector. They must function stably.

Check your personal computer and phone for viruses.

Update your hardware drivers.

Restart the program.

Unplug and plug back the cable from your phone.

Make sure that you are not using a “gray” phone, but one officially purchased in your country.

If the problem has not been resolved and the program still does not detect the phone, despite the fact that it is recognized by the computer, then the problem is in the program itself. In this case, you need to completely reinstall it.

Remove the program from your personal computer by using any service to install and remove programs.

Clean the registry to ensure the removal is as complete as possible. You can use programs like CCleaner.

Restart your computer and install the program again, after making sure that you are using the current version downloaded from the official Samsung website.

“Running as administrator” of the installation file may also help solve the problem.

Firmware for a “gray” phone via Kies Samsung

Samsung Kies cannot recognize unofficial hardware that is brought into the country without prior registration. In this case, the firmware will not be possible. Luckily, there is a simple solution to this problem:

On your device, dial *#06#. This way you will know your International Mobile Equipment Identity (IMEI).

Then, enter this identifier into the request *#272*IMEI# in place of the corresponding characters.

A menu will open where you can replace the country of your device with any other. For Russia, enter SER.

Reboot your device.

Now your phone will be recognized as official, which means it can be easily updated through the Kies Samsung program.

Additional software features

Current versions of the Kies Samsing program also have a number of additional features for the convenience of users. For example:

Supports MAC computers.

Allows you to connect your device via Wi-Fi.

Automatically notify about new firmware versions for your devices.

We studied the main features of the Kies Samsung program and learned how to update the phone's firmware with its help. We also figured out how to restore the device’s operation if problems arise during the firmware installation.

Many Samsung phone owners use the Samsung Kies application to connect their phone to a computer, which makes it easier to work with a phone connected to a PC. But sometimes it happens that Kies does not see the phone. What to do in this case?

Maybe there is a problem with the computer?

First, you should make sure that the problem is really with Samsung app Kies, not with a computer. Does the computer see the phone as a connected device? If not, then the problem may be with the computer (say, with USB port or with drivers). In this case, general tips will help in cases where or other USB devices:

check USB ports
check drivers
scan the system for viruses

Hardware ways to solve the phone connection problem

If your Samsung is detected in the system, but Kies does not see the phone, you can solve the problem in several ways.

First, try closing the program, unplugging the cable and plugging it back in: sometimes this helps.
You can try connecting the cable to a different port, be sure to be on the back panel of the computer, and not on the front. And it is advisable to connect directly, and not through an extension cord.
Important! Do not run the program until operating system will not “see” the phone.
You should also check the connection settings in the phone menu; in the PC connection settings you need to select Samsung Kies.
Also try in the phone settings in the Connection → USB section, select “ USB Debugging" You can additionally reboot the phone (turn it off and turn it back on) - it definitely won’t make things worse, but sometimes rebooting the phone helps to cope with the problem.

Reinstalling the driver on the phone

However, reconnecting the cable and/or rebooting the phone does not help in all cases. If even after this Kies does not see the phone, try reinstalling the drivers on the phone first.

Click the top left line in the program and select “Driver Installation” or “Driver Recovery”.

If this does not help, update the drivers through the device manager

Control Panel
device Manager
Find your phone in the list, right-click and select “Update Drivers.”

If the problem is in the Samsung Kies program

If reinstalling the driver does not help, try reinstalling the program itself. Perhaps it was installed incorrectly, or you have outdated version.

Reinstalling Samsung Kies

First, uninstall Samsung Kies through Add or Remove Programs (in Windows 7, this section of the Control Panel is called Programs and Features).
Then you need to clean the registry from the “traces” left there by the Kies program.
Important! You can only clean the registry manually if you are an experienced user and know what you are doing! If you don’t know what the registry is and how to work with it, use a program (for example, CC Cleaner) or don’t touch the registry at all.
After uninstalling the program, restart your computer and install Samsung Kies again. Put the latest, most latest version programs: sometimes the reason that Kies does not see the phone is an outdated version of the application, with new version everything should work.
You need to download Samsung Kies from the official website of the application.
Before installation, it is advisable to disable the antivirus and firewall, and the program must be installed with administrator rights (right-click on installation file and in context menu select "Run as administrator").

If the problem is caused by an inability to scan adequately

Sometimes Kies does not see the phone because a file with an extension that is too long is saved in the phone memory or on the memory card. When connected, the application scans the phone's memory for media files. If a file with a long extension is encountered, the scanning process is interrupted and starts again, as a result the phone cannot connect.

If the problem is with a long file extension:

First, try removing the memory card: if the problematic file is on it, the phone without the card should connect normally via Kies.
If the file is on the phone itself, connect the phone to the PC in removable disk mode and copy all media files to a separate folder on the computer and delete them from the phone.
Important! Do not delete files whose origin you do not know!
If this helps, when you're done using Samsung Kies, simply copy the files back.

As you can see, there are several reasons why Kies does not recognize the phone, and several ways to fix this problem. If you can't connect your phone via Samsung Kies, don't despair: try everything first possible ways solutions, and only then contact specialists.

Most owners of Samsung mobile devices use the Samsung Kies application to facilitate connecting their gadget to a computer and simplify the process of exchanging information between devices. But it often happens that the computer does not see the phone. Where to look for the cause of the malfunction and how can it be fixed?

The computer does not see the Samsung phone

If your PC does not recognize your device as a connected device, do not be discouraged right away. The USB ports may have failed - alternatively, try connecting to another computer. Update your system drivers and scan your operating system for viruses.

If the PC recognizes the connected device, then you should look for problems in the settings of the mobile gadget or application.

Samsung Kies does not recognize the phone

So, the operating system has recognized your device, but the Kies application stubbornly claims that nothing is connected. First of all, unplug the USB cable from the device and close the program. Then reconnect the gadget to the PC (alternatively, you can select a different USB port, but do not use extension cords) and try to launch the Kies application until the icon of the connected device appears.

A common reason why Samsung Kies does not see the phone lies in the settings of your mobile device. Go to the “Connection to PC” menu item and check the Kies application there. It is also worth selecting the “USB Debugging” option in the “Connection” menu item. If it still doesn’t help, then reboot the device in case of a system failure - in many cases this was an unexpected solution to this problem.

If Samsung Kies still does not see the phone, then you need to remove and reinstall the mobile device drivers. To do this, click “Start” - “Control Panel” - “Device Manager” - “ Mobile device", right-click on the entry, select "Properties" and in the window that appears, click the "Delete" button. Restart your computer, and then install official drivers from the manufacturer for your gadget. Then try to connect again.

If the method above did not produce results, and the phone still does not connect to Kies, reinstall the application itself. Maybe there were errors during installation, there was a system crash during your last session, or you just have an old version of the application. Click “Start”, then “Add or Remove Programs” (this menu item in Windows 7 is called “Programs and Features”), remove the Kies application. After completing this procedure, you need to clean the registry from possible “traces”. For these purposes, it is better to use the capabilities of programs that specialize in cleaning the registry (for example, CC Cleaner).

After cleaning the registry, restart your computer and install the program again. You can download the latest, most current version of the application on the manufacturer’s official website. Before starting the installation process, disable the firewall and antivirus. Do not forget that the application should be installed from under account with administrator rights.

Also, the reason why Kies does not see the phone may be a file with an incorrect extension contained in the device’s memory. The device tries to read all available files, and such extensions often experience a software failure, which ultimately leads to connection errors.

Remove the memory card and connect the device to the PC. If it helps, then the problem is in the removable media. Otherwise, set the device settings to “Connect as a flash drive”, connect it to the PC and copy necessary files. Then you can return them back at any time.

There are many reasons why the PC does not see samsung phone. Try all the options listed, and only then call a specialist.