MGTS digital television support service. Moscow city telephone network

MGTS technical support

Technical support

Do I pay for the time spent waiting for a response from a technical support operator, as well as the time I talk to him?

If you use the “Time-based” and “Combined” tariff plans, then all calls to help desk and technical service MGTS support will be free.

How can I change my tariff plan?

I have lost my authentication data (name and password for logging into the Internet), issued to me when connecting to the service. How to restore them?

To restore lost authentication data, you need to contact any MGTS sales office.

What will happen to Internet services when you change your phone number or when you move from the “495” zone to the “499” zone?

When changing phone number, as well as when transferring a number from zone “495” to zone “499”, the “Internet from MGTS” service continues to operate as before.

How quickly does the telephone technician arrive?

MGTS operators will coordinate with you a convenient time for a telephone technician to visit. If possible, we will ensure that your request is completed as quickly as possible.

I have my own DSL modem, WiFi access point, etc. Can MGTS service help set them up?

MGTS technical support service can help you configure only that equipment that is included in the list of recommended modems - it is listed in the “Modems” section on our website.

Can a telephone technician or technical support help me set up my computer and software?

The technical support service, as well as the telephone technician, configures your computer only in terms of the correct operation of the “Internet from MGTS” service.

However, as part of the “Computer Help” service, you can contact our partners - companies that provide any work on your computer (on on a paid basis). You can find out the contact details of our partners by calling the Unified Contact Center by phone: 8 495 636-0-636.

Is there a charge for calling a telephone technician?

When you first connect to the “Internet from MGTS” service, a telephone technician will come to you free of charge. The subsequent call to the telephone technician, in particular, if a technical problem arises due to the subscriber’s fault, is paid, its cost is 600 rubles.

What are the operating hours of the technical support service?

MGTS technical support service operates around the clock.

What phone number can I call for help if my service does not work?

If problems arise in using the “Internet from MGTS” service, you must contact 24-hour technical support by phone:

Internet via ADSL technology: 8 495 636-0-636,

Internet using GPON technology: 8 495 636-0-636 - 2.

Our specialists will help you understand the problem as quickly as possible.

Telecommunications technical support provider MGTS– a 24-hour customer service service that operates through a universal Contact Center. Add it to the list functionality includes general consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, operators hotline accept applications for connection additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

A universal Contact Center was opened by PJSC Moscow City telephone network» in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of hardware replacement and subsequent abandonment copper wires in favor The Contact Center has undergone modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Despite the fact that today more than 50 thousand MGTS clients resort to the services of the Contact Center every day, including Internet users, owners landlines, subscribers mobile communications, as well as fans of digital television.

Phone list

To contact MGTS support service, you need to call one of the numbers provided:

from city – (495) 63 – 60 – 636;
from mobile – 0636.

In addition, the provider has set up a couple of hotlines, thanks to which you can:

find out your personal account balance – (495) 70 – 74 – 455;
inform the operator about the quality of the services provided – (495) 70 – 07 – 777.

For MGTS subscribers All calls to the Contact Center, including 24-hour hotlines, are completely free.

Back call

Customers of Moscow city telephone networks who use digital television and the Internet, but are not fixed-line or mobile subscribers, can order a call back from a support operator on the official website.

Go to the address – http://mgts.ru/home/help/ask/.
Leave yours contact number phone.
Decide on the topic of the question.
Explain the question you are interested in in as much detail as possible.
Confirm that you are a person and not a robot by choosing a color that matches the picture.
Click on the “Submit” button.

This option can also be used by subscribers of any Russian operators who need advice.

Reviews about MGTS technical support

Egor – 24 years old (Moscow):

I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not have the most favorable effect on the quality of service. However, in light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.

The requirements here are very high, conversations are recorded. So if someone complains about the operator, then he will have to report to his superiors, and then he will not be far from being fired.

Finally, I’ll share one little secret. If you want to speed up the process of resolving your issue, then do not agree to the standard phrase “we will call you back,” but demand that you stay on the line until all the circumstances of the current problem are clarified.

Andrey – 28 years old (Chekhov):

The coordination of the MGTS support service leaves much to be desired. When I ordered, I asked to additionally connect digital TV. But after an hour he changed his mind, and accordingly informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, we had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no trace of European service quality standards here.

Svetlana – 23 years old (Lyubertsy):

Overall, I am satisfied with the technical support service of Moscow city telephone networks. But, based on the experience of numerous requests, I got the impression that, along with highly qualified specialists, some crooks work there.

Once I had to order Internet settings in Chinese mobile phone running Android OS. After calling the operator, he told me that there are no automatic settings for this smartphone model. Consequently, I made all the necessary configurations myself under the dictation of this employee, but nothing worked. About 30 minutes later, having contacted another specialist from the same Contact Center, they sent me without any difficulty automatic settings. Just so you understand, such cases occur with enviable regularity.

Lyudmila – 19 years old (Moscow):

I call the support service - they understand everything and accept complaints. What's the point if I've been stuck with a broken modem for two weeks now?

The responses of the operators are also surprising; for all occasions they have either “We have technical failures” or “Free specialists for this moment No. We will contact you as soon as possible." And this has been the case for 10 days in a row.

Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions regarding the hardware, then the human factor definitely spoils the picture. Therefore, improving the qualifications of customer support employees is a top priority for the management of the telecommunications giant.

If after studying the site some details remain unclear for you, take a look at this section. Here are the answers to the most frequently asked questions. For convenience, all materials are divided by topic.

General issues

How to change the tariff for Home Internet from MGTS?

Change tariff plan You can in any available way:

How much does it cost to switch from one tariff plan to another?

You can change your tariff plan for free.

Additional services

What opportunities will it be able to provide in the future? Personal Area?

Additional information can be obtained by calling the Contact Center: 8 800 250 00 50.

Personal Area

Questions and answers

How to change the tariff plan through your Personal Account?

To change your tariff plan through your Personal Account, you need to:

How to access your Personal Account?

The PIN code received during connection does not work. What to do?

Our employees will help you deal with this problem. Call the MGTS Contact Center: 8 800 250 00 50 or send an email to Email: [email protected].

What does Personal Account give me?

Are services provided to users? Home Internet» access to the Personal Account section?

General issues

How to change the tariff for Home Internet from MGTS?

You can change your tariff plan in any available way: