Application form for refusal of Rostelecom phone. How to disable your Rostelecom home phone (giving up your landline phone)

IN modern world the stationary device is gradually fading into the background. Its place is taken by mobile phones and smartphones. There are many reasons for this: increased subscription fee, the convenience of mobile communications, which costs much less per month. Therefore, it is important to study all the nuances. How to disconnect your Rostelecom home phone or suspend service for a while.

What to do before writing a refusal

A person can be forced to give up his phone for various reasons. Popular options are:

lack of financial resources to pay for services (the subscriber decided that using mobile communications would be enough for him);
a long business trip is planned;
moving to a new place;
moving to a country house for the summer.

Temporary shutdown can be done by calling the operator, and you can refuse home phone permitted only with documentation. It is important to know what preparatory steps to take. Before writing an application, you need to contact the operator to clarify the question: “Is it possible to turn off the phone, but leave the Internet and interactive TV?” Quite often, the entire package of services is supplied via one cable, and an Internet conductor for other options.

Pausing the use of the phone

Until February 2015, only the customer service office was responsible for suspending Rostelecom’s home telephone number. I had to go there to fill out the appropriate form. Today the procedure has been simplified and the subscriber has a choice. How to temporarily disable Rostelecom landline phone? The procedure is carried out in the “Personal Account”. You can easily suspend a Rostelecom phone via the Internet on the website lk.rt.ru.

How can I temporarily turn off my home device in another way? Call the company's corporate number - 8 800 100 08 00. The operator will identify you as the owner and ask for the contract number. The procedure takes only a few minutes. Unlocking a Rostelecom home phone is also easy.

The blocking period is not limited. The client himself decides whether he can turn off his home telephone for 6 months or for one. But you will still be charged 95 rubles/month. This price includes:

service line control;
saving the number.

Read also Setting up a remote control for television from Rostelecom

We terminate the contract for the supply of services

The only way to turn off a landline phone is to write a statement. You can provide it directly at the company’s office or by sending it by mail. If you have chosen the option of disabling the Rostelecom service by sending a letter, please note that the period will be calculated from the day the letter was received. Therefore, you must submit your application with notification, so you will have a supporting document in your hands.

How can a landline be disconnected without the presence of the owner of the number? The answer is only if you have a power of attorney or certificate of ownership of the apartment. This means that the husband will not be able to fill out the waiver form. landline phone for his wife, if he is not the owner of the living space. The owner will have to visit the office in person. Users do not always know how to refuse services or stop making payments on their account. In some cases, the use of services will be unavailable, but the debt will increase. Over time, the company has the right to collect the entire debt by court order.

Disconnection in the office

In order to find out the location of the nearest office where you can turn off telephone line You should go to the official resource of the company - rt.ru. Proceed according to the current template:

In the upper right part, select your location;
Scroll down until you see the “Sales Offices” link;
Look for the nearest customer service salon in the list of city offices.

Knowing how to terminate a contract with Rostelecom will help you, if the need arises, to solve the problem without accusations or offense. This is a standard procedure based on the client’s choice of a more attractive offer or dissatisfaction with the provider’s services. If you want to start the process, look at the previously concluded contract, which outlines your rights and responsibilities. Your task is not to go beyond them, since by violating the agreement, you will give Rostelecom the right to apply sanctions established by the agreement against you. In this case, the Law will be on his side.

Subscriber's procedure

If your provider is Rostelecom, termination of the contract should be carried out according to the following algorithm:

Find your version of the Rostelecom agreement in the family archive. You must have this document with you when you go to the company office.
Have your passport ready and check that the contract is in your name. Only the person who entered into it or an authorized representative can terminate the contract with the service provider. In the latter case, you must provide a notarized power of attorney along with your passport.
Look in your home archive for the equipment acceptance and transfer certificate. This document is not always provided to clients. However, if you have one, you should take it with you.
Collect and check for serviceability all devices that were provided to you after the conclusion of the contract.

All this should be with you when you go to the Rostelekom office to write an application for refusal of services. If you do not find your copy of the contract, this will not prevent you from achieving your intended goal. The provider's office must have a second copy with your signature. The absence of a copy of the contract from a client wishing to apply to disconnect the Internet, television or telephone does not give the service provider the right to refuse the subscriber’s request.

Read also Checking the possibility of Rostelecom Internet connection at a specific address

What else should you do before visiting the office?

Before terminating an agreement with Rostelecom, make sure that you have paid for all services received from it. The answer to the question whether you have contributed funds to your home telephone, Internet and TV is extremely important. In order for a company to terminate a contract with you, you must be clean before it. As long as there are minuses on your accounts, your relationship with the provider will remain in force, and accordingly, charges for services, even if you no longer use them, will still be made. To avoid paying extra money, notify the company in advance of your intentions to apply for disconnection.

Common problems

So, you were interested in the services of, for example, Online, you connected them, but did not contact Rostelecom with a request to terminate the contract. Logically, Rostelecom is disabled for you, therefore, you are not obliged to pay for Rostelecom’s Internet, which you do not use, for television, etc. In fact, everything is not so simple. There is a legally legitimate agreement that continues to be valid regardless of whether your computer consumes traffic from Rostelecom or not, whether you watch its channels or have long abandoned them. Payment for all agreed services will be charged until you, by mutual consent of the parties, terminate the previously concluded agreement. If a client does not pay for services for a long time, they are disconnected, according to the agreement. However, in addition to the services, you use a set-top box, a router, and other devices provided by the operator. Rent, according to the contract, is also not provided free of charge. In order for the accruals to stop flowing, you need to return the equipment safe and sound. Having abandoned Rostelecom, end the relationship in accordance with legal norms.

Read also Wi-FI from Rostelecom in rural areas

Purchase of equipment

With regard to equipment from Rostelecom, various agreements provide for different conditions. It may happen that you expect to hand over the equipment, but find out that you will actually have to purchase it. This comes as news to those who did not carefully read the contract when it was concluded. If it states “purchase and sale” in the paragraph on equipment, and then underlines a form such as “Delayed or installment payment”, you have signed for the fact that you will buy the equipment provided by the company at the price requested by it. Depending on which type of payment is chosen, you will either have to pay the remaining amount in installments or pay the full cost of the devices provided by the company. Rostelecom has legal grounds to demand the required amount from you. There is no excuse for your inattention

Activities in the office

Before you go to submit an application for termination of the contract, go to your personal account on the provider’s website. Here you can carefully study the clauses of the standard contract. This is especially important if you cannot find your copy. In addition, you can download the application form and study its already completed sample. In addition to responsibilities, you also have rights. If you decide to refuse Rostelecom’s services because they do not meet the declared quality, for example, the Internet is supplied at a speed lower than promised, or television is supplied in poor quality, it is better to document the facts of violations of the contract by Rostelecom. In this case, you can justify your refusal of services and return the equipment without paying its cost.

Since the time of Tsar Gorokh, many people have had a landline home telephone at home from the “state company” Rostelecom. Well, somehow it is believed that it is more reliable, more stable, and if a nuclear war breaks out, then you will not be lost with a landline home telephone - and the young lady will plug the plug, and the brave EMERCOM member will close the two broken ends of the telephone cable with his teeth - and let there be communication! :D

But the monopolist Rostelecom has already become so insolent, constantly increasing the cost of services for a landline telephone, that even pensioners, the most conservative part of our society, who firmly believe in the miraculousness of a home telephone, have reached out in long columns to Rostelecom offices to refuse a landline home telephone and switch to mobile communications- because tariffs for calls on mobile phone on the contrary, they are constantly decreasing, and it is not the mobility of a grandmother + the mobility of a telephone that makes life really more convenient and safer.

In general, dissatisfaction with Rostelecom exceeded all conceivable and inconceivable limits, and one fine day I decided to give up my home phone.

I was unable to find any information on the Rostelecom website on the issue of disconnecting a home telephone, through Personal Area It is also impossible to cancel a subscriber. I went to the nearest Rostelecom branch near my house, where, as I was sure, they would give me a form to refuse a landline phone, I would fill it out and then we would say goodbye to Rostelecom. But it was not there!

The number of landline home telephones in our country is huge, and recently the number of people wishing to abandon the service of a landline home telephone has been irreversibly increasing. Naturally, Rostelecom saw this trend and tried to make the process of giving up a landline phone as difficult as possible. At the branch they told me: in order to turn off my home telephone, i.e. the owner of the phone needs to go to Herzen 3, room 112, to a specific question: “Do you need any application?”, they answered: “Nothing is needed. They work from 9 to 20 without lunch.” OK then.

I arrived at Herzen at about 2 p.m. The entire hall near office 112 was packed with people, like on a bus at rush hour: grandmothers in their 80s, rich women with string bags and children, pensioners standing modestly in the shade middle class with doomed faces... Some women shared that today the line was moving surprisingly quickly - in 1.5 hours 7 people had passed! (I went there and tried to stand in line 2 times, but never saw anyone enter or leave room 112). On the door of office 112 there was a solemn announcement that in order to terminate the contract you should have an Application with you (see above:)))