Many clients of Home Credit Bank wonder whether he has a demon paid number hotline and how to use it?

The company has two contact numbers:

• for Moscow – 8-495-785-82-22,
• for regions – 8-800-700-800-6.

In order to use telephone banking services, you will need to know your TPIN. TPIN is your unique code, it is created according to the type of PIN code.

To get it, you need to call 8-495-785-82-22, to do this you need to tell the specialist that you want to receive a code for the telephone banking system. You will be asked a few questions and switched to the creation system.

After receiving it, you will be able to find out the following information.

• Information about the last loan payment, the amount of the monthly payment;
• Account balance, available amount on the card;
• Amount to fully repay the loan;
• Connection to the Internet Banking service, SMS notification, password recovery;
• Recent transactions made using the card;
• Card blocking, etc.
• Documents required to apply for a loan (they are described in detail in this article);
• How to find out about restructuring (details).

Retrieving information will look like this. You call 8-800-700-800-6, enter your contract or card number, then TPIN and code.

1. If you need to find out your card balance, press 01##1;
2. If you need to find out the addresses of the nearest ATMs, press 02
3. If you want to get information on the card, press 01. You can find out more about bank cards on the pages of our website.
4. If you need to find out your loan balance, press 0##3
5. If you need specialist advice, dial 01##0

What to do if there is no answer to the numbers provided? Or are you unable to find out the information you need using the voice menu? In this case, there are several additional options:

• You can make an online call from the bank's official website. To do this, you go to homecredit.ru and in the “Contact us” tab, select the “Call online” item. It's completely free. All you need is a computer with headphones and a microphone, or a laptop with all these functions already built-in,
• Would you like to describe your problem in writing? To do this, you also go to the HKB portal and click on the “Ask a question” button at the top of the page. A form will open where you need to fill out all the fields, describe the problem that has arisen in as much detail as possible and agree to the terms of service.

You can find out more detailed information on the bank’s official website in the “Contact us” section. Here you can find the Home Bank hotline number, find out its details, and also order a free online call.

The bank does not have a voice menu. By calling +7(495), the client immediately gets to the section waiting for a specialist’s response. After listening to the user’s question, the responding employee will transfer it to an operator who will advise on the given topic.

You can resolve any issue on the Home Credit Bank hotline:

• Get a login and password to log into the Internet bank, connect it, ask questions about use, etc.
• Receive summary information on tariffs for servicing loans, cards, and deposits. The client can ask any question.
• Existing clients will be able to find out the date and amount of payment, calculate the conditions for early repayment, etc.
• Block the card urgently if the client loses it or it is stolen.
• Activate plastic
• Get detailed information about the services of the market, which is based on the bank’s official website, etc.
• Apply for a loan or bank card remotely

Whatever question interests the client, he will be able to answer it through the bank’s contact center. This is the most quick way get information, but quite expensive.

How quickly do they respond in the contact center?

The Home Credit hotline is paid, but it is difficult to reach the bank instantly. The average waiting time is 3-6 minutes.
The most convenient time to call the hotline number for individuals— period from 00:00 to 06:00. If a client calls an hour later, he will have to wait at least 1-2 minutes before being connected to an operator.

The bank's telephone line is busy from 08:00 to 20:00. This is the time when you can only reach her after 5-15 minutes of waiting. Considering that each minute of a call is charged at the price of intercity (for regions), it will be expensive to pay for such a call. Therefore, it is so important to determine the time when the call center will be most free. It is unlikely that anyone will want to pay expensive communication bills.

Why did the bank refuse the toll-free number 8800?

For several years now the bank has not used telephone line 8800. The toll-free Home Credit hotline is blocked. The fact is that free calls to this number are for users only. This is a very serious expense for the bank. It is he who pays for all incoming calls to this number from different regions of the country.
During the economic crisis, the bank decided to optimize its costs and “save” on clients by eliminating the free hotline. In return, the lender offered a paid phone number and a variety of ways to conveniently connect with consultants remotely for free.

Free way to contact the bank

Home Credit offers its clients several alternative options communications that will be absolutely free. Firstly, this is an online chat with consultants. You can use the chat on the lender’s official website in the “Help” - “Home Chat” section. Waiting for an employee to respond here may take 1-2 minutes, and they do not answer questions right away. It's not the fastest and convenient way get the information you need.
Another way to call Home Credit for free is to call online from the website. This section is located in the same “Help” menu. To connect with a specialist, the client will need a headset (headphones and microphone); a webcam is not necessary.

You can contact bank employees by asking your question in the official Home Credit groups on popular social networks. This option will be appropriate if the issue is pending. They don't respond as quickly here. Sometimes it may take several days for a group admin to respond to your question.

If you need a quick answer, it is better to use the previous methods, call the Home Credit hotline using a paid number.

To help you apply for online loans, it works hotline Credit 24. Clients can ask the operator questions regarding the application, loan terms or any other topic related to the services of this MFO.

How to call Credit 24 service

The support phone number is located on the MCC website, immediately after the window with the choice of the amount and loan term. Additionally, it can be found in SMS messages sent by Kredito24 to its clients and debtors. Hotline number: 8-495-225-90-63.

Advice! Before registration, it is better to immediately add the MFO’s phone number to your contact list.

How the hotline helps

What questions are asked most often to the operator:

1. One of the difficulties that clients encounter when applying for a loan is sending a scanned copy of their passport.
2. Even more difficult is the process of repaying a loan obligation and choosing payment methods for an online loan.
3. The amount that the borrower will receive on the first application is limited to several thousand rubles, but for subsequent applications the limit increases to 20,000 rubles. They also often communicate their desire to increase the loan amount by telephone.

The MFO operates and allows you to take out a microloan around the clock, but to contact by phone you need to call on weekdays from 9:00-21:00 Moscow time. people say that the phone number is answered almost instantly.

Here are a few more cases in which the operator can help:

1. The question of how to repay a microloan is relevant. You can call Kredito24 while standing at an ATM if you have any difficulties making a payment.
2. You can report to the hotline that the debt has been closed, and then calls with reminders and demands for debt payment will stop. However, you should not count on the number being quickly removed from the list of debtors. Even after paying the debt, clients sometimes receive automatic messages and calls.
3. Disabling automatic loan extension and returning written-off funds, in this case the support service will help you understand the functionality personal account. The function is activated when the borrower clicks the button to receive a loan. After this, the system automatically attaches the card details and charges the payment.

And the last issue for which the Kredito24 hotline is useful is the lack of credit funds on the client’s card. Most often this is caused by problems with the bank that owns the borrower’s card. The operating hours of some credit institutions provide for the transfer of money within several days, so cash may arrive with a delay.

The help of a bank employee may be required in many issues related to the use of credit institution products: find out the decision on a loan, urgently block a lost card, clarify the amount of early repayment. The answer to any question will help you get a call to contact center Home Credit Bank.

The Home Credit Bank help desk allows you to solve situations for which you once had to go to the office in person and waste time waiting for a consultation. Now in Home credit tel. The hotline is available 24 hours a day for calls from anywhere in the country.

Unified phone Home credit

• Hotline number: 8 800 700 800 6
• Federal number of Home Credit Bank: +7 495 785 82 22

The Home Credit Bank hotline is free phone for all regions. Residents of the capital, as well as clients located outside the Russian Federation, can contact the bank via a landline number.

How to contact the Home Credit Bank operator?

At Home Credit Bank, the toll-free number is set to connect to an operator - you don’t have to wander through the voice menu or use additional keys– this is a significant advantage and a distinctive feature over other credit institutions.

The bank has provided a lot of alternative options for contacting the bank for maximum comfort clients. You can contact a Home Credit Bank specialist

• Through ;
• Home Credit Bank hotline;
• Online call on the website;
• Feedback – with a bank or financial mediator;
• Mobile app;
• Home chat online.

All contact options are located in a separate menu of the website “Contact Us”:

What issues can be resolved remotely?

Modern banks are trying to make life as easy as possible for their users by providing access to most products and services remotely. Home Credit Bank LLC is in no hurry to “grow” with a network of branches, since the list of remote actions is quite extensive.

By contacting the bank from home, you can:

• Order a card, block or restore a card, activate a credit card, receive a statement, make a transfer, check your balance;
• Apply for a loan, close a loan, make a payment, find out loan details,
• Resolve debt issues;
• Open a deposit, top up, complete, extend the deposit;
• Restore access to, resolve technical issues;
• Find out the addresses of bank offices and ATMs;
• Provide financial protection;
• Set up SMS notifications;
• Consult on tariffs and bank rates.

In order for the operator to be able to answer your questions about current products, be prepared to log in by providing your passport details, date of birth, registration address and code word. This measure is necessary to protect personal data.

In what cases is a visit to the office necessary?

Some services according to the legislation of the Russian Federation and internal rules of the bank have not yet gone digital. In a number of situations, you will still have to visit a representative office or use a branded ATM:

• Signing a loan agreement;
• Receiving a card (you can also choose to receive a card by mail);
• Registration in the Internet bank (a regular credit account is available by date of birth, but for the full version you need to get a login and password in the office);
• Receiving extracts and certificates with the original seal.