MTS contact center. MTS help desk.

25.01.2016 Sergey

For many subscribers mobile communications From time to time, questions arise related to the terms of service, tariffs, and connected services. You can consult on any of them through the Contact Center. The following describes how to call the MTS operator from a mobile and landline number directly, while roaming and abroad.

You can contact the Support Service in the following ways:

How to call the MTS operator from a mobile phone for free

To contact an operator throughout Russia within the network, use short number 0890. When you call it, you will hear an automatic voice system in which you can find answers to frequently asked questions: how to find out your account status, check your tariff plan, etc.

To contact the dispatcher directly, listen carefully to the autoinformer and select the appropriate command.

MTS help desk from a landline phone

If you do not have a mobile phone at hand, then use a landline phone. In this case, call toll free number Support services 8 800 250 0890.

How to contact the MTS operator in roaming and abroad

When in international or national roaming, call +7 495 7660166 (be sure to dial the number in international format, starting from +7). Calls from an MTS phone are free.

Online technical support

If you are unable to call the dispatcher, then contact the operator via the Internet by filling out the form feedback on the official website: www.mts.ru/feedback

People contact the help desk not only when problems arise, but also on many other issues. For example, here you can get full advice on tariff plans and options, learn about new offers from MTS, order Internet connection settings, activate or deactivate any communication services, and check the remaining minutes. In order not to remember MTS technical support telephone numbers, it is better to write them down in your phone book. On the pages of our website you will also find detailed review, which covers important MTS numbers and commands for effectively managing your number directly from your phone.

In this review we will look at:

How to call MTS help desk from MTS phones;
How to call the MTS helpline from landline phones;
How to call the MTS helpline from other mobile numbers;
How to contact the MTS help desk when roaming.

The review will also indicate all the numbers by which you can call the MTS customer service.

The MTS technical support phone number can be seen on the package with the SIM card. It is also indicated on the pages of the contract for the provision of communication services. If the documents are not saved, then write them down in phone book MTS main reference number – 0890.

This number operates in all Russian regions. In order to contact an MTS support consultant, you need to go through the voice menu. It is quite possible that in this menu you will be able to find useful information on your questions. If not, then wait until the system tells you how to contact the operator.

Calls to the MTS helpline from a mobile are free even when the subscriber is in intranet roaming in Russia. If you have any problems while roaming, feel free to call the helpline at 0890.

MTS support phone number is 0890. You can also use the number 8-800-250-0890. This is an analogue of the short number 0890; calls to it are not charged. But in intranet roaming, it is best to call a short number to avoid calling charges.

By the way, if you are on the territory of Belarus or Ukraine, and the phone is registered in the MTS-Belarus or MTS-Ukraine networks, then you can safely call to get help to number 0890 – the call will be free.

If you are in international or national roaming, then to get help you need call +7-495-766-0166.

How to call the MTS operator help desk from mobile phones of other operators? In this case you need dial 8-800-250-0890, since the short number 0890 is available exclusively from MTS numbers.

Using the same “long” number you can call the help desk from any landline phone.

The MTS company has been known to Russians and residents of the CIS countries for many years - more than 107 million subscribers use services from MTS - mobile communications, Internet access, cable digital television, give preference and consider MTS a leader in the telecommunications services market.

Taking care of customers is the prerogative of the company's management - evidence of this is constant innovations that simplify access to services, various promotions and bonus programs with the accumulation of points for using services. Customer support has existed since the first day of the company's formation. Based on experience and customer feedback, this division today forms an integral part of the workforce, serving tens of thousands of customers every day. Even an experienced user may have questions; no one is immune from the loss or theft of a phone, or other situations that require an urgent solution.

And the first action is to call the Help Desk. To contact the customer service from a mobile phone connected to cellular network MTS, you should dial 0890 - this is a toll-free help desk number. Following the instructions from the autoinformer, you can select the desired section by pressing the desired phone button. If you were unable to receive necessary information, contact a company representative by dialing 2, then 0. In order to improve performance, the conversation with the operator is recorded and evaluated at your discretion. Communication with the operator may take certain time depending on the time of day and how busy the line is.

If your request involves obtaining personal information, be prepared to provide personal information.

A call to the MTS support service can be made from any phone - landline or mobile, registered in Russia - to do this, dial the number 8 800 250 0890.

This call is free for you, since the call is paid for by MTS.

To contact MTS support service from abroad, dial +7 495 766 0166 - the call is free for company subscribers. If you use the services of other operators, are in roaming or call from foreign number, payment is carried out according to the tariffs of the local operator. The customer support service provides free consultations on issues related to connecting to the company’s services, using mobile communications, receiving free technical support, providing information about current offers, services and packages, service tariffs. The support service is the face of the company, which is why the selection of specialists is carried out in the most careful manner.

The support operator will help the client connect or disconnect the service, block his account if he loses his phone, etc. You can contact the Contact Center at any time of the day using convenient way– call, send a request by email or fax (8 495 766-00-58) .

All information about services and support from MTS is on the company’s official website

The use of mobile communications has long been an everyday activity. Even children can now call, send a message, or access the Internet from their phones. But sometimes questions arise that users cannot find answers to. In this case, you need the help of an MTS specialist.

Of course, there are a huge number of questions and answers on the site. If you look hard enough, you can often solve the problem yourself. But sometimes it is necessary for your question to be answered not by a robot, but by a real, live interlocutor. What to do in this case?

Methods of communication with the MTS operator

It would seem that a completely obvious solution to the question “how to call the MTS operator” is to dial the number 0890 and wait for the connection. But reviews from people who tried to call the MTS office show that this is not always easy to do. Their experience shows that if you want to communicate with a live interlocutor, you don’t even have to look in the direction of the short number. You need a “long” number in federal format. There, a living person will answer you 100%, and you won’t have to wait long.

Just don’t try to call there from an MTS number, use any other number, there are many sources claiming that it’s easier to get through using this method. Here is a simple dialing algorithm:

We dial the number 8-800-250-08-90, the phone can be any other than MTS.
We wait a little while a pleasant female voice is heard in the speaker of your device. You don't have to listen to it, just press 1, then 0.
Do you want to evaluate the operator's performance? If you want to spend even more time, then press 1, if you need to solve the issue faster, press 0.
At this stage, nothing else depends on you; you just need to wait for the operator to answer.

If for some reason you cannot call from another SIM card mobile operator, you will have to call through the MTS short number

We call the MTS operator using a short number.

A large number of people leaving reviews on the Internet agree that it is very difficult to reach a live operator using a short number. Sometimes it’s almost impossible to do this, but if you don’t have the opportunity to use another method, you can try.

How to call an MTS operator using a short number? To do this you need to do these simple steps:

Enter the key combination 0890 on your device.
Next, press 5 and 0 successively.
You can put the phone near you, turn on the speakerphone, and go about your business, for example, drink a cup of tea. Sometimes the wait reaches 20-30 minutes or more. But perhaps you will be lucky and get through earlier.

How to call the MTS operator from a landline phone?

Sometimes there is no way to find mobile phone another mobile operator. How to call the MTS operator in this case? This is not scary, since you can get through by phone using a regular landline phone. The method is the same as described earlier, with the number 8-800-250-08-90.

If you need to call the support service while traveling abroad, then you need to use the number +7-495-766-0166. Just be sure to dial the number using the +7 prefix. Such calls will cost significantly more as they occur while roaming.

What to do if you can’t get through to the MTS operator?

What to do if you can’t reach an MTS employee using any of the methods described above? There are several options. All of them are less convenient, take more time and require some effort. Here are other ways to get in touch with MTS representatives:

On the official website of MTS www.mts.ru there is a feedback form with which you can leave a request. Through it you can provide your contact details and briefly outline the essence of the issue. Some time after you submit your request, you will be contacted.
Not all questions require specialist help. For example: get call details, find out your account balance, find out details about your tariff plan and much more can be found in personal account at https://login.mts.ru. Sometimes this can be even more convenient than calling customer support.
If all the described methods cannot solve your problem, and the call center cannot be reached, you can simply go to the nearest customer service center and resolve all your issues there. Face to face, communicating with a specialist.

To promptly provide high-quality assistance and service to corporate clients, the MTS operator offers its subscribers various support services. Now network users can contact not only the company’s central offices in Moscow or St. Petersburg, but also by calling hotline, fax or email. Thus, providing advice on service issues becomes more efficient and convenient for network subscribers.

MTS operator customer request processing center

A special system for corporate clients allows you to contact the support service by sending a request from the subscriber:

All client requests for activation or deactivation of services are processed within 24 hours after submission;
To successfully use the service, users need to fill out an application to bind a fixed email address for applications;
The application must be certified by the seal and signature of the head of the organization and submitted to the personal manager at the nearest company store;
After free registration Email organizations, corporate clients can send all applications to the online support address or by fax number +7-495-766-00-58 without prior certification and signature of the manager;
Application templates for binding a corporate email address can be found on the company’s website or by contacting the company’s central offices in Moscow, St. Petersburg and other cities within the coverage area of the MTS operator network;
The purpose of such registration is timely assistance from the technical service and comprehensive maintenance of all numbers of the organization.

Services provided by the MTS operator support service for corporate numbers

As part of telephone service legal entities and corporate clients, the service center provides the following capabilities:

Consolidation and combination of personal accounts of the organization with the transfer of funds and maintenance services;
Preparation of any financial statements and their provision on paper or electronically;
Providing and connecting additional telephone numbers for the organization;
Activation and deactivation of all additional services;
Editing the address and method for delivering invoices for payment for MTS operator services;
Blocking or unblocking organization numbers;
Changes in tariff plans;
Changing subscriber numbers;
Terminating services and maintenance applications.

Fixed line MTS operator support service for corporate numbers

24-hour assistance and customer service is provided in the following areas:

Receiving advice on all available services for fixed numbers;
Obtaining information on available long-distance communication services;
Receiving any advisory information and technical support;
Adding an application for activation or deactivation of MTS operator services;
Obtaining detailed information about the current state of your personal account;
Contact the service worker to conclude a service contract.

Serving corporate clients for fixed-line communications services

There are three different ways to contact the fixed-line corporate customer service center:

1. By contacting the company’s central office in Moscow, St. Petersburg or another network service city.
2. Call the single federal number +7-495-956-00-00 from any landline and mobile phone (for calls in roaming and from phones of third-party mobile operators, the call is paid).
3. Send a request by fax +7-495-956-06-01.