Why does the tricolor receiver not search for channels? Why doesn't tricolor show free channels. Channels are not shown after payment

Satellite television uses complex technical and software components in its operation, which, due to certain circumstances, may function unstably. Client requests to the operator's support service with the text “Tricolor channels disappeared after an update” are quite common, and you can deal with the problem yourself. To do this, it is necessary to identify the cause of the malfunction and eliminate it, based on the instructions provided below.

In this material we will look at:

• main reasons for unstable work;
• ways self-correction an error occurred;
• contacting the service technical support, if you can’t configure the system yourself.

After turning on the TV and receiver, you may notice that some of the programs included in the service package are not broadcasting. The reasons for this are:

• The software update was carried out incorrectly;
• technical components are not compatible with the installed software;
• the specified settings have been deleted, which makes it necessary to perform a repeated search;
• problems with signal reception or transmission;
• other errors that are not related to the scheduled update.

If favorite programs to watch disappear selectively, the reason is hidden in the presence of activation of a subscription to a certain service package. Federal channels do not require additional payment.

After the update, Tricolor channels are not shown

Considering why channels disappeared on Tricolor TV after the 2019 update, we can identify several main reasons - incorrect installation and equipment incompatibility. The TV does not broadcast even the basic package of services. The device may not turn on correctly, and some interface elements may not function. The malfunction occurs due to the following factors:

• turning off the device while the update is running;
• attempts self-installation Not official version from a different device model. In this case, you lose the right to warranty service.

Largest operator satellite television in Russia it is categorically prohibited to independently modify technical or software components, unless it is a system scheduled update. Help will only be possible after contacting the company's support service.

You can take the device to the nearest service office yourself or call a specialist to your home. To do this, call the single contact number 88005000123 and tell the operator the nature of the problem, indicate what is missing general channels, what actions you took to resolve the problem and provide your contact information. You can also quickly discuss some technical issues with a consultant, which will help determine the cause of the disappearance and its solution.

How to restore channels on Tricolor TV after updating

A scheduled software update may result in unstable display of your subscription programs. If the list of channels let the main channels disappear immediately after new firmware, it is recommended to reboot the system. Turn off the device and unplug it for a while. When you turn it on again, the connection with the satellite should be restored with a request and subsequent receipt of settings.

The equipment has been rebooted, but the broadcast has not been restored? Don't panic, let's move on to the following steps to fix the problem:

• self-reset settings to factory level on the TV;
• a combination of manual and automatic search.

Each of the above methods will be discussed in detail in the following sections of this material.

Channels disappeared on Tricolor TV - how to set it up

After factory settings, you can return the ability to perform automatic and manual searches with the installation of additional parameters. Restoring the Tricolor TV channel list by resetting system settings to factory level is done by following the step-by-step instructions:

1. Open the main menu of the receiver using the remote control;
2. Go to the “Settings” or “System” section. The option name changes depending on specific model. More detailed instructions are available in official instructions, which can be found in the box with the receiver or downloaded from the corresponding section of the Tricolor website;
3. Select “Factory reset”, the name can be changed;
4. Confirm the action being taken. Entering a system PIN code is used as additional security;
5. All you have to do is wait for the specified parameter to complete and proceed with the configuration again. If everything is done correctly, the device will automatically reboot.

There are no tricolor channels: use the search - what to do

Each owner of equipment from Tricolor TV can perform an independent search in automatic or manual mode. The advantages of each method can be highlighted:

• automatic is the most popular and fastest method of adding all available gears to the general list. Does not require user intervention;
• manual – allows you to achieve best quality images and sound by specifying exact frequencies. detailed instructions posted in the corresponding section of the official website, where you can view frequencies and other configurations.

Having decided on the most in a convenient way, let's start the setup process:

• Find the “Settings Wizard” section in the “Menu” item; its name and location depend on the equipment model used;

• Select “Search” and decide on its type;

• If you have activated auto mode, the system will be able to independently find available programs. Manual mode requires additional intervention;

• Save the changes and reboot the receiver.

Now you can check whether the signal is being broadcast. If the problem is not resolved and the program still cannot be found, contact a technical specialist. First make sure you have a positive balance, activate a specific package, install a smart card, which may also cause channels not to be shown.

How to restore channels on Tricolor TV after deletion

The solution to the problem “Tricolor TV channels are not shown after the update” could be to contact a technical support specialist. After removing the incorrect firmware version and resetting the settings to the factory level, you can conduct an independent search. We have already reviewed the detailed instructions for searching for programs; all you have to do is connect the device correctly and follow the indicated steps.

Each Tricolor subscriber is required to receive a high-quality signal that provides high quality broadcasts. But sometimes satellite television customers are faced with rather unpleasant situations when all available channels suddenly disappear. This happens especially often after updates. It can be difficult to figure out why the Tricolor channels disappeared after an update; it is even more difficult to return broadcasting, but it can take a long time to wait for a visit from a technician who will restore the operation of the receiver. In addition, his services can be too expensive. Therefore, you should try to deal with the difficulties yourself, especially since solving most problems does not take a long time.

To understand what to do with a sudden problem, you should find out the reasons for the disappearance of TV channels. Typically such problems are associated with:

• incorrect update;
• failure in settings;
• the need to re-configure channels;
• problems with the antenna and poor signal reception;
• improper use of the Smart card;
• lack of payment.

Moreover, the last three points are not directly related to the update, so the likelihood of the broadcast disappearing due to them in this case is minimal. Additionally, it should be noted that the update and maintenance work may coincide. In such situations, users only need to wait for the completion of technical procedures and the resumption of broadcasting. You can learn about prevention on the official website of the satellite company.

Settings failed

To return the missing broadcast, the first step is to simply reboot the receiver. Often, such actions are enough to bring television back. If this does not help, you should reset the existing settings to the factory level.

To do this you will need:

1. go to the receiver menu;
2. select the “settings” item (it may be called a little differently);
3. click on the inscription “factory”;
4. confirm the actions taken;
5. wait for the operation to complete;
6. configure the set-top box by specifying the language, region and other primary parameters.

If after these steps the necessary channels are still missing, you should send the receiver for search. In some cases, you can install channels manually.

There are no tricolor channels: use the search - what to do

Most consoles have automatic search channels that every user can launch. Therefore, if after the update the Tricolor channels are not shown, you will have to:

• open the successor menu;
• select the “applications” section;
• click on the “setup wizard” item;
• click “search”;
• set search parameters by selecting one of the proposed time zone options;
• wait for the search for TV channels to complete;
• check the final result.

Separately, it is necessary to describe the procedure for manually setting up channels in 2019. To start the process you will need:

First of all, you need to go to the signal sources section and select a satellite dish;

1. then you should switch to manual search;
2. configure settings;
3. follow instructions;
4. save the result.

To avoid mistakes in the search settings, you must specify:

• network search – on;
• frequency – 12226;
• speed 27500;
• satellite – depends on the broadcasting region.

How to return channels to Tricolor TV after updating

The most difficult problem to deal with is when updates are installed incorrectly or the installation is suddenly interrupted. In such situations, it is almost impossible to cope with problems on your own, since what is available on the receiver software was hopelessly damaged and required complete replacement.

To restore the receiver after an update that was carried out incorrectly, you should contact service center. You should look for the exact address on the provider’s official website.

The cost of possible repairs will be 500 rubles. In this case, you should not count on warranty service, since the equipment malfunction was not the fault of the manufacturer or seller.

Other ways to solve problems

As mentioned above, in order to cope with the problem, you need to figure out why the channels on Tricolor TV disappeared after the update. Sometimes installing new software or changing packages is not a problem. In such cases you can:

1. check the correct position of the Smart card;
2. make sure that you pay for connected channels on time and that there is money in your personal account;
3. check the correct position of the satellite dish;
4. remove ice from the plate, if any.

In cases where all of the above actions did not bring the desired result, all that remains is to call the provider’s support service. Telephone contact center– 88005000123. After waiting for an answer, you will need to describe the current situation to the operator and wait for his advice. In the most severe cases, the specialist will offer to order a visit from a telemaster. But you need to keep in mind that this service will require payment.

What to do if channels are missing

Every subscriber would like to avoid situations where already connected and paid TV channels are not shown. But, if trouble has already happened, the easiest way is to report the incident to support operators and follow their advice. True, sometimes such a solution is inconvenient and time-consuming. Therefore, you can start by simply rebooting the receiver. Next, you will need to reset the settings to factory defaults and re-enable channel search. If this does not help, all that remains is to check that the equipment is working correctly.

On July 20, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.

This page contains instructions for all receiver models (see below on the page).

Instructions for setting up the Tricolor channel list for receivers GS E501, GS E502, GS C591, GS C5911, GS U510

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours” - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

Instructions for setting up the channel list for receivers GS U210, GS U210 CI, GS B210, GS B211, GS B212, GS E212, GS A230

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

When you select the “Main” region, one information channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.” - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for HD 9303, HD 9305 receivers.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button and select “Search for Tricolor TV channels”.

2. On the region selection screen, select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.” - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

3. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS 6301, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the receiver menu language, then press the “Forward” button.

4. Set the time and time zone, then click "Search".

5. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

6. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.” - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

7. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up channels for TVs with a CI+ module.

To correctly display the list of TV channels, follow these steps:

1.Put your TV into setup mode satellite channels. To do this, you need to go to the signal source (antenna) settings section in the menu of your TV.

2.In the settings section, select “Manual setup” and go to it.

3.Before starting the channel search, make sure that the following manual search parameters are set:

Option " Network search"(Network search) is enabled. Frequency (transponder) - 12226 (H/L)
Symbol rate - 27500
Satellite - Eutelsat 36E

If necessary, enter these parameters manually.

4. Start searching for channels and follow the instructions on your TV screen. During the search process, the TV should display information about the search progress and the channels found.

5. When the process is complete, confirm saving the channel list (the request may not appear on some TV models).

Errors often occur in broadcasting TV channels, and sometimes it is not the client’s fault at all. Irregular signal reception, equipment breakdowns and faulty software - this is an incomplete list of what subscribers have to deal with. One of common mistakes in the TricolorTV broadcast it is referred to as “The list of regions is not available.” Why does it occur, and how to “get” your picture back - read on.

Why does the receiver write “The list of regions is not available”?

A similar problem can occur in certain cases:

1. You just changed your receiver as part of an exchange program, and the new equipment is not calibrated correctly.
2. The angle of the antenna does not allow receiving a signal.
3. The old converter on the dish does not have enough power.
4. The connection cables were damaged - especially if the damage affected the braid.
5. A contact failure has occurred in the F-connectors on the plate.
6. The smart card was inserted incorrectly into the receiver. (In this case, another failure may also occur.
7. Normal system failure.
8. The receiver is connected to the TV in several ways at once.

The most common cause of such an error is the loss of the required signal level - be it due to damage to the plate, its incorrect tilt, or damaged wire contacts. Next comes the insufficient power of the converter, which needs to be replaced with a more powerful one, and the incorrect position of the card in the slot.

The cause can be diagnosed step by step:

1. First check the signal level - it should be more than 70% on both scales. If it is smaller, or there is no gradation at all, check the antenna.

Important! If you installed a new receiver and the error appears on it, it is likely that everything will continue to work fine with the old receiver. Then we can talk about the power of the converter, which is not enough to operate the new equipment.

1. Check how the antenna is connected - contacts and connectors may fail, and wires may break or fray. One of the damages could have caused the error to appear.
2. If everything is in order with the wires, check whether the antenna angle corresponds to the required one and whether there are any obstacles to the signal. Eliminate them if possible.
3. Check the smart card slot or press the button on the remote control to view the ID - if the card is incorrectly positioned, the screen will display a phrase about this.
4. Check how many cords connect the receiver to the TV. There should only be one connection type.

In each of these cases, the algorithm for eliminating the error will be different.

What to do if you get the error “the list of regions is not available”

Resolving the error about the missing list of regions depends on why the failure occurred in the first place.

• If the problem is with the antenna, you should recalibrate it or even new setting. Rotate the plate gradually, revealing the signal information on the TV screen, until the scales begin to fill. Leave the dish in such a position that the signal level is determined to be 70% or higher on two scales simultaneously. Then you can try to start broadcasting TV channels again.
• If you can’t achieve this signal level, check the connectors on the antenna, the wires routed to the receiver, and all contacts. It can be difficult to find a breakdown on your own in this way, so the intervention of a technician is recommended. The most obvious will be breaks and abrasions on the wires - the wire can be replaced or patched up.
• If the problem arose because you replaced the receiver with a new one, you need to check whether the converter on the antenna has enough power for the equipment to work as it should. In most cases, it turns out that this part will need to be replaced in order for the new receiver to work.
• If you find that the error is related to incorrect installation smart card, you need to rearrange it to the correct side. However, take your time, to carry out this procedure you must first turn off the equipment completely, and then you can touch the card. After you have rearranged it correctly, turn on the receiver again and initiate a new channel setup. It may take some time.
• And finally, if you decide to connect the receiver to your TV in several ways, you only need to choose one. A parallel connection will not allow the channels to be broadcast, since the receiver will not understand how to recode the signal received from the satellite.
• If none of the above helps, contact the company’s technical support - Tricolor-TV must send you a technician to diagnose and troubleshoot problems.

One of the largest satellite and digital television Russian Federation Tricolor TV gives more than 14 million of its customers the opportunity to watch the most popular domestic and foreign channels. In order to gain access to a television picture far from civilization or under difficult geographical conditions, you need to install the appropriate equipment - an antenna (dish) and a receiver. But even a complete set does not always guarantee communication with the satellite - sometimes owners of set-top boxes, especially the DRE series, see an insidious message on the screen: “The list of regions is not available.” We will try to understand further what is the reason for this reaction of the equipment.

Underwater rocks

If we analyze the statistical data, then a similar problem most often haunts those Tricolor clients who listened to the company’s recommendations and took part in the “Equipment Exchange” campaign. If we take, for example, the previously mentioned DRE or GS series, then the ill-fated message appeared when connecting new B210 or B211 receivers. This is somewhat confusing, because the previous device worked like a clock (well, maybe not exactly like that, but similar problems definitely didn’t arise).

Let us remind you that this practice of exchange in Tricolor exists constantly. According to the company, its goal is to provide customers with more advanced, modern equipment and access to new opportunities. To some extent this is true, especially in the case of connecting HD channels. In practice, personal or corporate goals are often pursued. In particular, this eliminates software vulnerability receivers, formed new system protection and encryption protocol in case of unauthorized access. In addition, this is a great opportunity to earn extra money from clients, because you will have to pay a considerable amount extra for a new gadget.

However, you shouldn’t despair, because “The list of regions is not available” is a solvable problem.

main reason

Having connected any Tricolor receiver to the network, the client should see a search form on the screen and a generated list of regions to select. If this happens, then simply select the desired item, and the program itself will configure the channels available for viewing. If the same inscription is visible, then to assess the full picture of what is happening, you need to analyze what other functions deviate from the norm. Surely the client will notice that there are no signal level and quality indicators. This involuntarily suggests a malfunction or incorrect setting the antenna itself. What also adds fuel to the fire is the fact that when connecting a receiver of any other series, everything works properly. In addition, when tuning on a third-party dish and connecting to the base one, messages like “No signal” or “Coded channel” may appear.

The reason for this behavior of the receiver is the insufficient power of the antenna converters. Few people pay attention to this fact, but new equipment, supplemented with functionality, is logically bound to consume more energy.

Additional problems

In addition to the stated reason why the message appears or, more precisely, there is no list of regions on the Tricolor receiver, there are several other possible precedents.

In particular, the program will not be able to perform a search if the F-connector type contact is broken, both on the side of the antenna converter and on the receiver itself.

Violation of the smart card installation order - in the new receiver model, the location of the socket and contacts in it may be changed.

Violation of the insulation of the commutation core. Often, when moving equipment from one place to another, a burr may form on the wire, a bend in the wire that comes into contact with the central core and causes it to short out.

Tricolor receivers are not ideal equipment, but the problems that arise with them are quite often associated with a simple violation of operating rules by the clients themselves.