How to find out your debt via MGTS home phone. MTS and MGTS: all about mobile operators

The offerings of cellular telecom operators increasingly go beyond providing only services mobile communications. Today, from the hands of one company you can get cellular services and homemade. All federal companies that offer combined packages provide services under a common brand. MTS has a slightly different approach, or rather in a separate region. So, in Moscow on the operator’s website we can leave a request for connection home internet, and in the end the service is provided by the MGTS operator.

Today we will tell you everything about home and mobile services operator MGTS, and let's try to figure out why such divisions occur, how the tariffs differ, and what the benefits are for the company and subscribers.

Which operator is more mobile?

The division into MTS and MGTS has developed historically. Moscow city telephone networks appeared at the end of the nineteenth century. Until 2009, it was a state company, and after transformation into joint stock company private owners appeared in it. This is what started the process, as a result of which the new owners introduced it into the MTS group of companies. This also explains the fact that shareholders still retain the name of the company, which has a history of more than a century.

However, evolution does not stand still, and together with MTS, MGTS also received the status of a mobile operator. In fact, the operator is virtual, since mobile communication services are provided on the infrastructure of the MTS network, so there is one coverage map for two. You can become a subscriber only in Moscow and the region, but you can use your mobile phone throughout the entire MTS coverage area - make calls and use the Internet.

Positioning MGTS as a separate mobile operator allows you to increase your subscriber base through those subscribers who have a positive attitude towards a brand with a history. They have the opportunity to use tariffs that are slightly different from standard MTS offers. Among the advantages is a credit payment system. All services from the company in one bill - for mobile and home telephones, wired Internet and television.

There are also a number of advantages for MTS subscribers. Possibility to use the full range of communication services on special conditions. Yes, and bonus points for home services can be awarded to MTS Bonus, and spent both on communications from MTS and MGTS.

What are the differences between tariffs and services?

At first glance, MGTS tariffs for mobile communications are not very different from those of MTS and even the names are the same. In general, these are tariffs from the “Smart” line up to last update in MTS, and if you carefully read the conditions, then in some ways they are even more profitable. Thus, intranet unlimited for all mobile and landline numbers of MGTS in Moscow, as well as for cellular MTS throughout the country, and the monthly fee is lower. The only noticeable difference is a smaller package of messages, which is spent on all MTS numbers across the country at separate tariffs.

There are four tariffs in the MGTS line - three for phones and one for tablets. The minimum tariff is not only cheaper than MTS’s one of the same name, but package minutes are not limited to the capital region - they can be used on all cellular and landline phones in Russia.

Other tariffs do not have this advantage of package minutes. The difference from similar ones in MTS after the spring update is the lack of transfer of unused packages, which is compensated by a lower monthly fee. MGTS also offers services that allow you to save on roaming around the country and the world. They completely coincide in cost and names with MTS.

You can check your balance, set up mobile Internet on your phone, and pay for MGTS services in the same way as on MTS - you won’t find any differences. Even short ones USSD commands completely coincide.

What distinguishes MGTS subscribers from clients of other operators is that checking your balance on a mobile phone is largely pointless, since there is always a minus there. This can only be avoided by paying for the entire range of services up front, but then all the advantages of the credit system in MGTS and the possibility of obtaining a single account are lost. The only limitation is that the minus should not exceed three thousand rubles.

conclusions

The division of operator services into two brands has both positive and negative sides. In the case of MGTS, the division is justified for the company in the name of preserving the historical brand. Although it is possible that the integration of the two divisions will eventually lead to complete unification.

For subscribers, the separation also has undeniable advantages, which include the ability to use tariffs that are lower in cost, but are absolutely identical in quality.

Comments:

mobile home: all the pros and cons

Advantages:
profitable "4 in 1" option, unlimited calls to MTS and landline numbers, 1GB of traffic, "Pay later", payment per receipt, incoming calls within Russia are free, no problems with communication, technical support

Flaws:
calls from MTS to MGTS are paid, expensive calls to mobile. and mountains Russian numbers, there are failures in accruals

When connecting (at the nearest MGTS office), I was given a SIM card with a new number and I filled out an application to transfer my old MTS number to this SIM card.

Everything is decorated very culturally. Subscriber's corporate folder:

"The Real Future".
Inside is a booklet and a “Stay in touch” SIM card.
There is a sticker on the card indicating the tariff plan. It happened that the required tariff plan was not available, and they gave out another one with instructions on how to change to the required one tariff plan(activate the SIM card and send messages to a short number).
4G SIM card.
For all mobile devices- three types of cutting, choose any (suitable for both iPhones and old phones, without any adapters or the need for cutting). By the way, I recommend extruding and saving all the size options - they can be used as adapters.
I have a Smart mini tariff.

Subscription fee - 200 rubles per month. The bill comes in one receipt along with telephone, internet and television.
The system is not prepaid, but postpaid. That is, you spend, and at the end of the month you pay the entire amount at once.
I like this payment scheme, so I put it in the pros.
But. It is clear that for some, on the contrary, the prepaid method may be more preferable - for example, in order not to accidentally incur large sums (as in the case of children, it may be that so much is written off that it doesn’t seem like much)...

You need to top up your home phone account, not your mobile phone. It is important.

And here’s the moment: if your home phone account is replenished with MTS bonuses, the answering machine will ring asking you to pay the debt. And it’s not immediately clear where it came from, if the balance of your home phone is positive, and the balance of your mobile phone is negative.
It turns out that bonuses are not included in payment for mobile communications. But now this is no longer relevant, because MTS has reduced the amount of MGTS replenishment using bonus points by several times, the freebie is over :/

So, my tariff gives me complete freedom to communicate with MTS and MGTS subscribers (unlimited), and all calls to Moscow landlines are also free. If on my home phone, with time-based billing, the cost of a minute is almost half a ruble, now I only receive incoming calls on my home phone. Outgoing calls are always from a mobile phone.
In addition, I now have Internet on my phone - 1 GB, I use it often, and so far I have never overused it. But if suddenly 1GB runs out, then you can buy another 500 MB (turbo button) for 75 rubles.

Incoming calls are now free throughout Russia (incoming SMS - worldwide).

But in order to make outgoing calls and use the Internet, you need to activate the paid option “Everywhere at home” (like MTS) - for 100 rubles per month.
Even if you only need it for a week.
Unfortunately, there will be no recalculation for actually used days, as MGTS does when connecting paid TV channels. You also need to disable the option in time, otherwise you will be charged for another 1 month.

One time I decided to do without “Everywhere is like home”. I didn’t intend to call anyone, I can receive incoming calls, the Internet is via Wi-Fi... But I’m used to using it that way mobile internet that even when WiFi was unavailable (on the road, for example, or near the house on the street) out of habit, she continued to view mail and thematic sites. And some applications themselves pumped up traffic.
I didn’t even think about turning off cellular data; I somehow forgot about it.
So, during the week of vacation I lost almost 300 rubles. 1 MB for 10 rubles. - not bad prices :(
It would be cheaper to connect the option for three months...
For those who are interested in what a detailed invoice looks like (detailed services):

♦ How to find out the remaining traffic on MGTS?
(how much internet included in the subscription fee is left)
The easiest way is to dial *111*217# on your phone.
You will receive an SMS with information about the remaining traffic, as well as the date and exact time of the new countdown.
Comfortable.
Unfortunately, I didn’t find any other options, such as tracking this in your personal account (like MTS) or through a mobile application.

♦ Mobile app MGTS.
It is probably still at the very beginning of its journey. Information content - zero. The maximum that can be found in it is the current balance or the amount due.

♦ bonus program.
Everything is very foggy. On the one hand, it seems that on the MTS website after the transition to MGTS there was still access to my personal account, and even bonus points There is. On the other hand, last time I was unable to “dig deeper” - some kind of error “popped up”. That is, whether it will be possible to use them is not clear.

♦ Special offers.
I still receive SMS from MTS with promotions like “Double your payment!” etc. Before a certain date, you need to top up your account with a certain amount and receive some bonus rubles.
How, in their opinion, should I do this if MGTS insists that I should top up not to the number mobile phone, and what about your home phone?

♦ Solution for the whole family.
"Connect up to 5 numbers to one personal account".
The question is, why? Is this necessary?
- The discount does not apply to the second and subsequent numbers.
- No tariffs subscription fee(type Super MTS) MGTS does not.
It is clear that if you need two Smart minis from MGTS, you can connect them to one account and pay using one receipt.
In my case, everyone except me remained on MTS - my child has Super MTS, my husband has Smart TOP. If necessary, the child calls me at home if I am at home (free for him), or calls my husband (free), or I call him back myself.

BIG MINUS!
Despite the fact that MTS and MGTS are birds of a feather - calls from MTS to mobile MGTS are PAID! To landline phones it’s free, but to mobile phones it costs money, and at the “other operators” tariff. So this is a setup for all callers from Megafon, Beeline and MTS. The number may be similar to one of them, but only MGTS subscribers! This is so sad :/

♦ Tariff plans.
I noticed that if MTS introduces some new conditions, such as no roaming (all incoming calls are free), then this will also come to MGTS, but with a delay.
However, you need to clearly look at which tariff is right for you.
For example, I don’t like any tariff plan other than Smart mini from MGTS. 2 rub. per minute over the package from MGTS versus 1.5 rubles. per minute for MTS there is a significant difference.

♦ Technical support.
It has now become very easy to call the MGTS multi-channel technical support number. Just order back call When I call the operator (I’m calling from a mobile phone), before I can hang up, there’s already an incoming call.
To resolve issues regarding mobile communications, you need to ask to be switched to the “mobile department”, they are the ones who resolve issues regarding possible problems or find out things of interest. They communicate competently, kindly, constructively and productively.
Praise)

♦ Problems.
There are actually not many problems, and all of them can be solved. In my more than half a year of subscriber experience, this is what happened:
- Once they started charging for the “They called you” service (MTS at some point made it paid, but MGTS should have it free). I called, it turned out, it was decided.
- Once there was a difference between the total cost of the package and the amount charged for payment (not much, 30 rubles). We made a recalculation.
- Once the discount on the package was completely removed - that is, an invoice arrived for the full cost. We recalculated and returned the discount.
- She also clarified about the consumption of Internet traffic (where did so much money come from in the last receipt), why do I have a debt for the phone if the overall balance is positive (I added a lot of bonuses to the balance).
Otherwise, everything is normal.

♦ Writing off the subscription fee.
On my tariff, if you make a request for the last 5 paid actions, it can be seen that the monthly fee for the VO Smart mini tariff in the amount of 6.45 or 6.67 rubles is charged daily (depending on the number of days in the month). If you check the balance of the phone, it is usually negative (this is normal), mutual settlement between MGTS and MTS occurs once a month, just then the balance is reset to zero (if there is no debt).

♦ Covering.
In Moscow and the region everything is fine. There have never been any problems with communication, just like MTS. In other regions, where Megafon, for example, does best, in the wilderness, of course, anything can happen. But I haven’t found myself in such situations over the past six months.

That's probably all)

So, let me summarize.

ADVANTAGES

Favorable package offer - more than 30% discount (650 rubles for everything: Internet, TV, home phone and mobile phone)
+ Unlimited (!) calls to MTS, mobile MGTS and landlines
+ 1.5 rub. per minute for calls to Beeline and Megafon in Moscow and Moscow Region
+ 1GB Internet (enough for me!)
+ Payment with one receipt for everything using the “Pay later” system
+ Incoming calls are free when traveling in Russia (incoming SMS - everywhere)
+ Quality of coverage (like MTS), never had any problems with communication
+ Technical support (fast and thorough)

FLAWS

Calls from MTS to MGTS are paid (as with other mobile operators)
- Expensive calls to Russian mobile and landline numbers (I do this via Viber and WhatsApp)
- Sometimes there are some technical glitches in the accruals - you need to call and communicate with technical support
- Few MGTS offices in Moscow
- The mobile application is not yet informative
- Personal Area does not reflect the rest of the Internet traffic
- The bonus system is questionable

MGTS, Smart mini tariff: From MTS to MGTS

Advantages:
unlimited calls to MTS and MGTS in your region, payment with one receipt

Flaws:
bonuses from MTS do not transfer

Once again the question arose about paying for a landline phone, which no one uses, with rare exceptions. And the money, if you count it, is considerable - 500 rubles. x12months total for the year - 6000 rubles.
Having studied the market, we came to the conclusion that it is much more profitable to take the smart mini tariff from MGTS - it turns out that you always have a landline phone at hand for only 200 rubles per month, and for this amount you also get free unlimited calls to MTS and 1 GB Internet as a gift every month. The rest is as per tariff MTS Smart mini.
It is especially profitable to switch to a tariff from MTS - you will keep your number and the quality of communication will remain the same, since MGTS is now a “daughter” of MTS and uses MTS towers and equipment for communications. Many tariffs and bonuses are similar. Since the majority of people with whom I communicate with MTS, I was worried about the question of their payment, if they call me - how is it charged. I couldn’t figure this out for a long time - MTS and MGTS gave different data. As a result, using this connection, I declare: calls from MTS to mobile MGTS are free (or within your network according to the tariff).
Payment is also convenient - if you have a house. phone or Internet gpon, then you can also connect your mobile phone account in your personal account and pay for everything with one receipt.
The transition from MTS to MGTS is carried out as follows:
You receive a SIM card with an MGTS number (even a courier can deliver it) and on that day (or another), but only at the company’s office, you write an application to transfer to MGTS with your number. The application is processed in approximately 7-8 days and during this time your MGTS SIM card is assigned old number. The balance is transferred, but the connected options are not saved. You can also switch from another mobile operator, but I don’t know the nuances there anymore.
Points under the MTS bonus program are also lost, so you need to take care of using them in advance. For example, now there is a new reward - top up your MGTS balance. To use it, you need to go to the Promotions and bonuses section in your MGTS personal account (you receive the password by calling MGTS) and click the “Become a program participant” button. When the MTS Internet assistant is open and your MGTS personal account is open, it automatically identifies you and your points from MTS are transferred to MGTS. And there you can already use them.
I also didn’t like the fact that if MGTS specialists don’t want to answer something, they either change the topic of the conversation or deceive (there were some nuances when installing gpon), and when it comes down to it, it turns out that something is different. We were delayed in terms of activating the application (they said that everything needed 3 days, but it turned out to be a week with weekends) and we were without the Internet for 2 days, although we could have turned off the previous one later. And they explained it this way: well, we couldn’t lose a client because of deadlines.

When connecting (at the nearest MGTS office), I was given a SIM card with a new number and I filled out an application to transfer my old MTS number to this SIM card.

Everything is decorated very culturally. Subscriber's corporate folder:

"The Real Future".
Inside is a booklet and a “Stay in touch” SIM card.
There is a sticker on the card indicating the tariff plan. It happened that the required tariff plan was not available, and they gave me another one with instructions on how to change to the desired tariff plan (activate the SIM card and send messages to a short number).
4G SIM card.
For all mobile devices - three types of cutting, choose any (it’s suitable for iPhones and old phones, without any adapters or the need for cutting). By the way, I recommend extruding and saving all the size options - they can be used as adapters.
I have a Smart mini tariff.
Subscription fee - 200 rubles per month. The bill comes in one receipt along with telephone, internet and television.
The system is not prepaid, but postpaid. That is, you spend, and at the end of the month you pay the entire amount at once.
I like this payment scheme, so I put it in the pros.
But. It is clear that for some, on the contrary, the prepaid method may be more preferable - for example, in order not to accidentally incur large sums (as in the case of children, it may be that so much is written off that it doesn’t seem like much)...

You need to top up your home phone account, not your mobile phone. It is important.

Incoming calls are now free throughout Russia (incoming SMS - worldwide).

One time I decided to do without “Everywhere is like home.” I didn’t intend to call anyone, I can receive incoming calls, Internet via Wi-Fi... But I got so used to using the mobile Internet that even when Wi-Fi was unavailable (on the road, for example, or near my house on the street) out of habit I continued to look through mail and thematic sites. And some applications themselves pumped up traffic.
I didn’t even think about turning off cellular data; I somehow forgot about it.
So, during the week of vacation I lost almost 300 rubles. 1 MB for 10 rubles. - not bad prices :(
It would be cheaper to connect the option for three months...
For those who are interested in what a detailed invoice looks like (detailed services):

♦ How to find out the remaining traffic on MGTS?
(how much internet included in the subscription fee is left)
The easiest way is to dial *111*217# on your phone.
You will receive an SMS with information about the remaining traffic, as well as the date and exact time of the new countdown.
Comfortable.
Unfortunately, I didn’t find any other options, such as tracking this in your personal account (like MTS) or through a mobile application.

♦ MGTS mobile application.
It is probably still at the very beginning of its journey. Information content - zero. The maximum that can be found in it is the current balance or the amount due.

♦ Bonus program.
Everything is very foggy. On the one hand, it seems that on the MTS website, after switching to MGTS, I still have access to my personal account, and there are even bonus points. On the other hand, last time I was unable to “dig deeper” - some kind of error “popped up”. That is, whether it will be possible to use them is not clear.

♦ Special offers.
I still receive SMS from MTS with promotions like “Double your payment!” etc. Before a certain date, you need to top up your account with a certain amount and receive some bonus rubles.
How, in their opinion, should I do this if MGTS insists that I should top up not to my mobile phone number, but to my home phone account?

♦ Solution for the whole family.
"Connect up to 5 numbers to one personal account."
The question is, why? Is this necessary?
- The discount does not apply to the second and subsequent numbers.
- MGTS does not have tariffs without a monthly fee (such as Super MTS).
It is clear that if you need two Smart minis from MGTS, you can connect them to one account and pay using one receipt.
In my case, everyone except me remained on MTS - my child has Super MTS, my husband has Smart TOP. If necessary, the child calls me at home if I am at home (free for him), or calls my husband (free), or I call him back myself.

IT WOULD BE A BIG MINUS!
I learned from MTS operators that despite the fact that MTS and MGTS are birds of a feather, calls from MTS to mobile MGTS are PAID! To landline phones it’s free, but to mobile phones it costs money, and at the “other operators” tariff. So this is a setup for all callers from Megafon, Beeline and MTS. The number may be similar to one of them, but only MGTS subscribers can call MGTS for free! This is so sad :/
HOWEVER! After independent multiple checks, it turned out that there is no charge for calls from MTS to mobile MGTS, i.e. information from hotline turned out to be INCORRECT!
Therefore, I move from minuses to pluses;)

♦ Technical support.
It has now become very easy to call the MGTS multi-channel technical support number. It is enough to order a call back when dialing the operator (calling from a mobile phone), and before you have time to hang up, there is already an incoming call.
To resolve issues regarding mobile communications, you need to ask to switch to the “mobile department”; they are the ones who resolve questions about possible problems or find out things of interest. They communicate competently, kindly, constructively and productively.
Praise)

♦ Writing off the subscription fee.
On my tariff, if you make a request for the last 5 paid actions, you can see that the monthly fee for the VO Smart mini tariff is charged daily in the amount of 6.45 or 6.67 rubles (depending on the number of days in the month). If you check the balance of the phone, it is usually negative (this is normal), mutual settlement between MGTS and MTS occurs once a month, just then the balance is reset to zero (if there is no debt).

That's probably all)

So, let me summarize.

ADVANTAGES

Favorable package offer - more than 30% discount (650 rubles for everything: Internet, TV, home phone and mobile phone)
+ Unlimited (!) calls to MTS, mobile MGTS and landlines
- Calls from MTS to MGTS mobiles are free! (checked several times)
+ 1.5 rub. per minute for calls to Beeline and Megafon in Moscow and Moscow Region
+ 1GB Internet (enough for me!)
+ Payment with one receipt for everything using the “Pay later” system
+ Incoming calls are free when traveling in Russia (incoming SMS - everywhere)
+ Quality of coverage (like MTS), never had any problems with communication
+ Technical support (fast and thorough)

FLAWS

Expensive calls to Russian mobile and landline numbers (I do this via Viber and WhatsApp)
- Sometimes there are some technical glitches in the accruals - you need to call and communicate with technical support
- Few MGTS offices in Moscow
- The mobile application is not yet informative
- Your personal account does not reflect the remaining Internet traffic
- The bonus system is questionable