MTS money hotline. MTS Bank: hotline phone number

Since 2002, MTS Bank has been actively strengthening its position in Russian market financial and credit services. Today the company is one of the ten best banks offering the most modern services and products. Thus, the user support center plays an important role in servicing private and corporate clients.

MTS Bank support service: main features

By contacting the contact center in any way convenient for you, you can always:

  • Get the latest and most detailed information about all bank products and services;
  • Get help with online services And mobile applications jar;
  • Submit a request for bank certificates;
  • Find out about the status of the card, account or deposit balance;
  • Specify the amount of the balance of the credit debt and the size of the next payment;
  • Get information about the latest movements of funds;
  • Block the card and report it lost or stolen;
  • Notify about changes in the client’s personal data;
  • Connect additional services or deactivate them;
  • Provide feedback on the quality of customer service or write a request on any issue regarding the bank’s work;
  • Find out the operating hours and location of branches, ATMs and terminals.

How to contact MTS Bank support service

Today, there are several alternative ways to communicate with support workers:

  • Phone call to numbers contact center or sending a fax;
  • Sending a message to the bank's management by email;
  • Submitting a review or appeal on the bank’s website;
  • Sending a written application to the postal address of the main representative office of the bank.

Postal address of the main office of MTS Bank: Russian Federation, 115432, Moscow, Andropova p., 18, bldg. 1

How to call MTS Bank

You can contact MTS Bank consultants using the following contacts:

  1. Toll free number 24/7 hotline 8-800-250-05-20 for calls from mobile or landline phones in Russia.
  2. Number international format+7-495-777-00-01 for calls from abroad or from landlines Russia.
  3. Fax number +7-495-745-98-52 for legal entities and corporate clients.

By calling the toll-free number, you will listen to the voice menu of the automatic telecom operator. Using a set of number combinations you can find necessary information or get answers to the most popular user questions. To start a conversation with a bank consultant, click the appropriate button and wait for the connection.

MTS Bank support service: how to contact online

In order to leave a review about the quality of customer service of the bank you must:

  1. On the MTS Bank website you need to open “Contact us” and follow the link “Write to the bank”.
  2. Mark the review category (complaint, gratitude or suggestion) and service point (office, ATM or hotline).
  3. Select the service region and indicate the full name of the bank employee.
  4. In the text field, describe the situation in detail.
  5. Please indicate whether you are an individual or a legal entity.
  6. Indicate your full name, phone number and email.
  7. Read the terms and conditions for processing personal data.
  8. Confirm your acceptance of the terms and conditions and submit your feedback.

If you want to send a message to bank employees, select this item in the contacts and details section and fill out the questionnaire. Indicate the type of message, your full name, city of residence, phone number, email, and describe your question in detail.

Applications sent in this way are immediately processed by bank specialists, and a response to them can be provided within 24 hours using the contact information specified in your application form.

You can find out all the information about the telephone numbers of the MTS Bank hotline in Moscow, St. Petersburg and other regions of Russia, the address for logging into your Personal Account and other ways to contact the bank in this section.

MTS Bank single toll-free support number:

8 800 250 0 520

All calls to a single 24-hour number of the MTS Bank call center 88002500520 absolutely free for all residents Russian Federation, for calls from mobile and landline phones registered in the Russian Federation.

To receive detailed information on your account, please be prepared to tell the call center operator your contract or card number and code word. If you are a client cellular communication MTS, you can check the support service numbers in the section. to MTS Bank?

Support number for calls from Moscow, Moscow Region and anywhere in the world:

7 495 777 000 1

Call the MTS Bank 24-hour hotline number +7 495 777 000 1 paid according to the tariffs of your telecom operator. We recommend using this number for residents of Moscow, the Moscow region, or when abroad and in roaming. To contact the bank security service, we recommend contacting your operator help desk at the above telephone numbers and provide the information you have.

To urgently block a lost or stolen plastic card, click on the number immediately after connecting to the voice service system.

Internet banking and personal account "MTS Bank"

Your Personal Account in " Personal bank» from MTS Bank makes it possible to work with your accounts and bank cards from anywhere in the world. Using " Personal bank"You will be able to make various account transactions from anywhere in the world, from any computer, smartphone or tablet with Internet access, through your Personal Account.

For login to your Personal Area and for more detailed information on how to connect Internet Banking - use help center MTS Bank or contact for help at toll free phone support services 8800 250 0 520 .

Online customer support for MTS Bank

Couldn't reach a call center specialist? Representatives of the bank's online customer support service will answer all questions via the Internet.

Ds you can leave your request through the feedback form on the official website of MTS Bank. After receiving your question, bank employees will contact you on business days at the specified contact phone number. You can also evaluate the bank's performance and leave feedback in the special section for customer reviews.

The official representative of the MTS Bank online support service is ready to answer customer questions and complaints on a large portal about personal finance - Banki.ru. On this site you can also find many reviews from MTS Bank clients.

Another way to contact the bank via the Internet is to call a support specialist online. To do this, you only need a microphone in your computer. Follow the link and follow the instructions provided to connect to the operator.

Cities in which MTS Bank offices are opened

Bank branches are located in the following cities: Amursk, Angarsk, Armavir, Barnaul, Belogorsk, Bikin, Birobidzhan, Blagoveshchensk, Vanino, Vladivostok, Volgograd, Volzhsky, Voronezh, Vyazemsky, Gorin, De-Kastri, Yeisk, Yekaterinburg, Zavety Ilyich, Izhevsk, Irkutsk, Kazan, Kaliningrad, Kemerovo, Kirov, Komsomolsk-on-Amur, Krasnogorsk, Krasnodar, Krasnoyarsk, Luchegorsk, Moscow, Nakhodka, Neryungri, Neftekamsk, Nizhnevartovsk, Nizhny Novgorod, Nizhny Tagil, Nikolaevsk-on-Amur, Novorossiysk, Novosibirsk, New Urgal, Obluchye, Oktyabrsky, Omsk, Orenburg, Orsk, Penza, Pereyaslavka, Perm, Pyatigorsk, Rostov-on-Don, Ryazan, Samara, St. Petersburg, Saratov, Svobodny, Sovetskaya Gavan, Solnechny, Solovyovsk, Sochi, Stavropol, Sterlitamak, Surgut, Syktyvkar, Tomsk, Tuymazy, Tynda, Tyumen, Ussuriysk, Ufa, Ukhta, Khabarovsk, Khor, Chegdomyn, Chelyabinsk, Chita Shelekhov, Engels, Yuzhno-Sakhalinsk, Yakutsk and Yaroslavl

Information about the geographical presence and contact details of the bank may change. For details and additional information, please call the help desk number 8800 250 0 520 or on the bank’s official website www.mtsbank.ru. Relevance verified as of September 2017.

Please note that conversations with MTS Bank support service specialists are recorded. These measures are necessary to control the quality of customer service and maintain high standards of customer service.

The credit organization was registered at the beginning of 1993 in the form joint stock company. Until February 2012, the bank was known as the Moscow Bank for Reconstruction and Development (MBRD).

MTS Bank is part of JSFC Sistema OJSC, which is a diversified holding. In turn, the MTS Bank banking group includes East-West United Bank S.A. (Luxembourg), as well as the investment company MBRD-Finance. In September 2012, MTS Bank acquired one of the largest credit institutions in the Far East - Khabarovsk Dalcombank.

The combined network of divisions of MTS Bank and Dalcombank includes over 150 sales offices. The total number of employees of the merged bank exceeds 3 thousand people. Currently, MTS-Bank serves the structures of JSFC Sistema OJSC, in addition, among clients and borrowers at different times were seen CJSC Construction Management No. 155, OJSC ROSNO, FSUE Cinema Concern Mosfilm, LLC Torgovy Euroset House, JSC AHC Sukhoi, JSC Avtodom, JSC Donproektelectro, etc.

The credit institution offers standard banking services, including remote servicing for both corporate clients and individuals, various investment services, trade financing, private banking, acquiring Visa, MasterCard, American Express, Zolotaya Korona cards, etc. For holders of more than 300 thousand plastic cards issued by MTS Bank, about 600 ATMs and over 1 thousand POS terminals (excluding Dalcombank) have been installed.

There is a hotline number for consultation on the official website of MTS Bank individuals, which are serviced by a banking organization. You have the opportunity to contact this service both in order to obtain information of interest, and to submit complaints and recommendations for a banking organization on the issue of improving the level of quality of service for visitors.

MTS Bank toll-free phone number: information provided

MTS Bank support hotline number: 8 800 250 0 520. Calls to the information center are free for subscribers in all regions of Russia, both from mobile and landline phones. The contact number is at. Using it, you can obtain the following information from qualified banking specialists:

  • information about the list of services for clients that are currently relevant;
  • price of services and taxes;
  • ways to replenish your balance and withdraw funds;
  • requirements for a set of documents to connect the necessary services;
  • ways to open new accounts;
  • features of filing complaints and customer recommendations, as well as many alternative questions.

Blocking a card by MTS Bank number

By calling the phone number of the MTS Bank operator, you can order blocking of your plastic card. This is especially true in case of loss, theft, etc. Each bank card, first of all, is the property of the bank, therefore you cannot throw it away, spoil it or lose it yourself in order to avoid troubles.

There are several main reasons for blocking bank cards:

  • no need to use;
  • choice alternative option cards;
  • the card expires and the client does not want to use it further;
  • change of place of work (for salary cards), etc.

Contacts of the “hotline” at MTS Bank of Moscow can be found on the Internet or on the back of your bank card. If you have lost your card, you should block it as soon as possible to avoid loss Money. To do this, contact the hotline operators as soon as possible and block the old card, indicating the reason for blocking. Then contact the manager at the nearest office of the banking organization and write an application for re-issuance of the card, discussing the details of the conditions for receipt.

The MTS Bank information service operates online. After promptly reviewing your application, qualified employees will call you at the phone number you specified and give a detailed comment on the topic. You are given the opportunity to evaluate the consultation of the MTS Bank operator.

Obtaining information about loans

You can obtain information about the status of your debt from MTS Bank by calling the loan hotline or at. Timely payment of debt leads to the creation of a positive credit history, which is why it is so important to be aware of the receipt of funds in your credit account. Even a slight delay in payment can lead to a deterioration in your credit image and, in the future, deprive you of the opportunity to qualify for favorable long-term lending conditions. In addition to the imposition of fines, willful defaulters may be subject to administrative liability.