Rostelecom personal account receipt for payment of services. Rostelecom is switching to paying bills electronically, either voluntarily or compulsorily

Previously, Rostelecom sent payment receipts by mail for telephones. But due to innovations in the company, all subscribers have the opportunity to receive receipts by e-mail. To clarify the amount to be paid for home phone you can use one of the methods below.

How to find out the balance without a receipt for a Rostelecom phone?

In order to find out their balance, the company’s subscribers can:

You can find out your actual balance through a Sberbank ATM; to do this, enter your phone number;
possible through Personal Area in this case, if necessary, you can print your receipt.
You can ask that payment notifications with the required amount be sent to you every month by phone or email.
calling on the phone, her number 8-800-1000-800 You can check with your operator about the actual balance of your phone.
When you submit an SMS notification, the date and amount to be paid will be sent to your phone.

What to do and how to pay for the phone if the Rostelecom receipt has not arrived?

In order to pay for Rostelecom's telephone services, it is not necessary to have a receipt. To top up your account, you need to know your phone number. You can pay using any of the following methods:

You can pay at subscriber service centers or at Sberbank branches; for these types of payment no commission fee is charged. In this case, you need to take your passport with you.
You can pay through a Sberbank ATM, where there is also no commission.
You can pay through the terminal, here the commission fee is collected.
You can also pay through the fast payment terminal, here the commission fee is collected.
You can also use electronic currency for payment, which can be used through payment systems: e-POS, QIWI, WebMoney, PayOn-line!, Yandex.Money
Another payment method is your personal account; for this you need to register on the official Rostelecom website.
You can pay via WebMoney.

There is nothing complicated about these types of payment.

In the near future, almost all St. Petersburg users of landline phones will stop receiving traditional bills: OJSC Rostelecom is switching to electronic mailings. “Formally, they will be sent only to volunteers, but there is reason to believe that paperless technologies are being introduced by order,” the Fontanka.ru website reports.

By law, operators are required to issue monthly invoices, but their form is not specified. OJSC Rostelecom offers to receive information about charges by e-mail, in the form of SMS, and also through the “Personal Account” on the company’s website. But when and to whom “paper” receipts will stop receiving remains a mystery even to representatives of the largest operator.

Many St. Petersburg residents are now learning about the termination of the mailing thanks to an auto-informer that calls landline phone owners. The majority of subscribers surveyed stated that they did not really understand anything - whether it is necessary to register in the “Personal Account”, to which email the information will be sent, and so on. “My mother, a lonely pensioner, did not understand anything. She doesn’t have the Internet, nor does she have a computer... You can pay without any problems by bank card... she doesn’t have a card, her pension fits in cash. How to pay for the monopolist's service now? Feet to the service center? – asks one of the Fontanka readers.

The press service of the macro-regional branch "North-West" explained to Fontanka that in in electronic format Invoices will only be delivered starting in September. “If the subscriber does not pay this invoice within a certain time, it will be considered that the subscriber does not have access to the invoice in electronic form and will later receive a paper invoice. If the subscriber pays the electronic invoice within the specified period, it means that the offer has been accepted, and in the future the subscriber will receive only electronic invoices. Subscribers who do not want to continue receiving bills electronically will be able to change the method of receiving bills by contacting our office,” the company said.

A similar scheme for the transition to electronic accounts was announced by the Center MRF. The company offered subscribers using telephony, Internet, TV services in the Central Federal District to switch to electronic method delivery of invoices for communication services. “The invoice for August 2014 will be posted in electronic form in the Unified Personal Account on the website www.kabinet.rt.ru,” reports the press service of the MRF.

Rostelecom began issuing invoices to subscribers of the Central Federal District in electronic form in April 2013. On this moment More than 300 thousand subscribers of the district switched to electronic bill delivery. For other subscribers, the following procedure is provided for switching to electronic invoice delivery. The invoice for August 2014 will be posted in the Unified Personal Account on the website www.kabinet.rt.ru and payment by September 25, 2014 will mean the subscriber’s consent to change the method of delivery of the invoice, as well as agreement with the terms of the Public Offer to conclude an additional agreement to the contract for the provision of communication services. After this, the method and address of delivery of the invoice specified in the contract for the provision of communication services will be changed to electronic.

The subscriber can save delivery of the invoice on paper, the message states. To do this, he must not pay the invoice issued for August 2014 until September 25, 2014 or submit a corresponding application to the Sales and Customer Service Center.

However, at the call center of Rostelecom in the North-West MRF, Fontanka was informed that transfers to the electronic accounts of all subscribers are made in an “ordered” manner, and already in June, St. Petersburg residents will not find ordinary receipts in their mailboxes. Invoices are already being sent to certain email addresses, which supposedly were provided by the subscribers themselves (it was not possible to clarify how). To pay for communication services, according to representatives of the operator, a receipt is not required, since the required amount can be seen in the “Personal Account”. Those with Internet access can subscribe to SMS newsletters, but to do this they must register in their “Personal Account”.

“I don’t think that the transition to electronic accounts will cause problems for subscribers of Rostelecom OJSC who use the Internet and/or pay TV,” believes Denis Kuskov, director of the information and analytical agency TelecomDaily. – However, fixed-line telephony (landline telephone) has traditionally been used since Soviet times by older people, who, for objective reasons, are accustomed to paying “paper” bills, sometimes standing in line at the savings bank. I think that 60 percent of landline subscribers will choose to receive traditional bills. From a socially responsible point of view, it would be fair for them to still have the choice of delivery method - email or paper. Moreover, it is logical not to force older people to run to the company’s offices and write applications, but, for example, to offer to put a mark on the current invoice about the chosen delivery method or to ensure that calls are received through the call center,” Denis Kuskov is convinced.

My parents, like many Volgograd residents, were very puzzled when they did not receive a receipt for the services of Rostelecom OJSC on time. Needless to say, this fact caused panic for many, because as you know, if there is a debt, the phone is simply turned off. How to pay if there is no receipt and the amount is unknown?

The situation was clarified at the office of the telecommunications operator. As it turned out, payment documents for August were indeed not issued to residents of the region. This decision was made at Rostelecom deliberately in order to find out which category of subscribers needs a paper account, and who wants not to fill Mailbox excess paper and is ready to use other methods of obtaining information about the amount to be paid and the new convenient service for receiving an invoice in electronic form. Therefore, Volgograd residents need not worry.

By the way, the information that the receipt will not arrive in September was posted on payment documents for several months.

We actually did not issue an invoice for August to our subscribers this time, and if a person has not paid for communication services this month, his phone will not be disconnected for debt. It’s just that such subscribers will automatically receive a paper receipt in October,” explains Anna Mikhailova, commercial director of the Volgograd branch of Rostelecom OJSC. - But residents have the opportunity to choose the method of receiving information about the amount to be paid for Rostelecom services. Firstly, you can contact the points of sale of Rostelecom services, find out the necessary information from the operator and immediately pay without a paper invoice, secondly, in payment terminals of Sberbank, QIWI, etc. the amount appears automatically; thirdly, you can use a convenient service on our company’s website without leaving your home. Those who, using these means, paid for services for August without a receipt, but nevertheless still want to receive an invoice in the usual way, on paper, can report this to our sales and service points or by phone hotline. If subscribers do not express such a desire, paper invoices will not be issued to them in the future.

By the way, operators mobile communications They do not send receipts to their clients. And subscribers independently find out in various ways about the need to top up their account. And in the absence of a receipt, there is another advantage - to pay for landline phone Now you can do it at any time, for example, at the same time as rent, without waiting for a paper reminder. The main thing is to do this before the 24th of every month.

Now subscribers who have not received a receipt for August can:

Rostelecom provides a good opportunity to save time and effort, manage services quickly, easily and without leaving home, find out the amount due and pay for it, thanks to the updated “Personal Account” service. It has become more functional and convenient, and the registration procedure has been simplified as much as possible.

Helpful information:

How to register in your personal account:

By the way, the Rostelecom website contains detailed video instructions on how to use the “Personal Account” service.