iPhone 5s apps won't update. Applications in the App Store are not updated: why they are not downloading, applications on the iPhone are not loading, what to do, instructions with screenshots. Check your internet connection

In this manual, I have collected all the problems that I know of with downloading applications from App Store and ways to solve them.

Problem 1: Applications download slowly

The problem is either with the App Store or with the provider. In particular, a global problem occurred after the release of iOS 9.0 firmware. For many people in Russia, applications were downloaded very slowly.

You can try specifying DNS Google (8.8.8.8, 8.8.4.4) or Yandex (77.88.8.8, 77.88.8.1) in the settings:

Also simple option What you need to try might be rebooting the router. Perhaps this is some local problem with the current connection.

Problem 2: Applications are not downloaded/updated at all

Instead of downloading from the App Store, we constantly see a ring that spins. On the desktop, the icons are dim and “Waiting” is written under them.

From experience, in this case the problem could be anything. :) But the ways to solve it are obvious. We do it in order.

a) Cancel the download of all applications in the App Store in the update section (or from the application page). And we try to update/download again one by one.

b) Turn off and then turn on the iPad.

c) If it doesn’t help, go to the App Store. Log out and log in again using the same account. Let's try to download again.

If the problem is not global, then these three points should be enough to successfully solve the problem.

Problem 3: Program loading failed. The program could not be loaded at this time

Other problems with apps not being able to download or update

First make sure this is not a global problem. There is a useful link on the Apple website that shows the operating status of all systems. Opposite the App Store there should be a green square.

As a rule, the following helps in all cases: rebooting the tablet, router and re-logging into the App Store. But if that doesn't help, then try:

Settings->General->Reset->Reset network settings. After this, you will need to reconfigure Wi-Fi (enter the network password).

If this does not solve the problem, then maybe you are jailbroken and some tweaks are interfering? This is your own fault - a complete re-flashing may be necessary.

Another option is to try connecting to another Wi-Fi networks. Try downloading/updating applications while visiting a friend (preferably with a different Internet provider). If everything works fine at his home, but not at yours, then the problem is either your provider or the router settings.

If it is possible to switch to 3G/LTE, then try downloading/updating a small application via cellular network. If everything is fine, then again the problem is either with the provider or the router.

What to do, if you've tried everything, but one particular app won't download or update? You can try downloading/updating it in iTunes, and then adding it to your iPad/iPhone/iPod Touch via synchronization. This is if you have synchronization configured.

“This couldn’t have happened under Steve Jobs,” is the first thought that comes to mind when you’re trying to resuscitate a deceased person for the second hour in a row. gray icon utilities downloaded from appstore.

Regarding difficulties with updating software for the iOS system and glitches when loading from official server. Apple does not comment in any way on why applications sometimes fail to download. Users themselves have to look for answers to questions, try stages one by one: from the simplest to the most complex.

Note: If you have a problem with the “gray waiting icon” and are experiencing errors when downloading the application from the app store, we recommend that you follow the instructions.

Must remember! At any time, downloading from the store server can resume and there will be no need for this instruction.

Ten options to fix the problem

What to do if the app store is not responding? Before using your tablet or smartphone, spend time browsing your news feed. You may find news that “the AppStore server has crashed” or the store is experiencing difficulties, and developers are activating resources to resume the operation of the resource.

1. Check your internet connection

It may also be that the iPhone does not update the widget due to a lack of remaining traffic in tariff plan or problems at work Wi-Fi router. The LTE, 3G, or Wi-Fi connection icon is not an indicator.

How to fix: Open Safari and go to the first page you come across. If the connections are in perfect order, move on to the next step.

2. Restart the download

A frozen gray icon that remains in the “Waiting” status for a long time is an excellent reason to stop downloading from the app store.

How to solve: Click on the icon, thereby stopping the loading of a program that stubbornly shows no signs of life. Pressing it again will restore communication with the appstore server.

3. On-off flight mode

There is a possibility of resuming the download with a short transition to normal aircraft mode.

How to fix: On the unlocked screen, move your finger from bottom to top and tap on the airplane icon. Wait a couple of moments and turn off the mode by single-clicking on the liner image.

4. Delete the widget and install again

If widgets do not load, uninstalling the program (if possible) and reinstalling it in the future can help solve the problem.

How to solve: hold your finger over the frozen icon and wait until it enters edit or delete mode (shaking icons). Tap on the cross that appears next to the icon and delete the program. Open the app store and reinstall what you need.

5. Install the second program at the same time

If applications are not downloaded from the app store, you can resume downloading and establish contact with the store by downloading another additional widget.

How to fix: Go to the app store and download any program. Once the download begins, a frozen program may automatically continue downloading.

6. Login to your account again

A frozen program download can be brought to life by logging out of your account and then entering your login and password.

How to solve: open the AppStore and go to the Collections tab. Click on the account name and select Log Out. On the same page, log in again account and repeat the software installation.

If applications in the app store are not updated, the next way to treat a “gray” widget stuck and stuck in downloading is to reboot the device.

How to fix: hold down the Power button and turn off the device. After turning on, the utility will start downloading automatically. You can also use a hard reboot: hold down for a few seconds Home buttons and Power.

8. Sync purchases with Mac/PC

When none of the methods described above has an effect and applications are not downloaded from the appstore (and you cannot pause the download or delete them), you need to synchronize with the desktop version of iTunes.

Instructions:

  • Connect your iOS device to your laptop or PC running iTunes.
  • Make sure that you are logged into a valid account (the account from which you are downloading from the app store must be the same in iTunes).
  • Next you need to select “Synchronization”.

9. Hard reset

If applications in the app store are not updated, you can restore the download of the program using a radical method - a complete reset of settings.

How to solve: start small and reset your Internet settings: open Settings, then expand the Reset menu, select Reset network settings. If this does not have an effect, you need to prepare to return the settings to factory settings. Before doing this, back up your iOS device. Open Settings, select General, then Reset, and finally Reset everything.

10. Go to DFU mode

When the app store does not work or applications do not load, the last resort for purchasing a widget or updating it may be to switch the iPhone to DFU service mode.

How to log into DFU correctly:

  • Connect the long-suffering smart device to a laptop or PC.
  • Launch the official iTunes utility.
  • Press the Power button and then Home.
  • Hold for about 10 seconds.
  • After this time, the iPhone or iPad will restart.
  • Continue pressing the buttons until a bitten apple appears.
  • When the Apple logo appears, release the ON button and hold Home until the iTunes picture appears with the cable connected.
  • We are waiting for iTunes to write that the iOS device is in recovery mode and DFU is no longer required. To do this, simultaneously hold down Home and Power and wait for the reboot.

Conclusion

The article examined the most common reasons why the iPhone does not load or update programs from the official Apple store, and found a solution for them. Before you blame Apple engineers, check your Internet settings, in 90% of cases this is the problem. Be careful and see you on the site!

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Articles and Lifehacks

Timely updates are the key to productive and enjoyable use of any smart device. How to update the App Store without reloading the application itself?

And what to do if problems arise? Below are some useful tips for those who may have encountered difficulties before.

Update without restarting the application

These recommendations relate primarily to the 8th iOS versions, in which there is no “Update” button at all, which is why each time you update you have to restart the application itself.

Whether this is the original intention of the developers or a flaw is difficult to say. Fortunately, there is a way out.

  • Open the standard store application on the device and click any of the lower tabs (for example, “Top”) ten times in a row.
  • During this process, we will be able to watch the screen turn white and the content itself begin to update. Very soon everyone will be visible available updates, including updates in the selected category.
  • These manipulations are done even faster than restarting each program manually. Sometimes nine clicks are enough.
  • Let us add that this method also works in the iTunes Store and iBooks Store, and in the latter case five clicks are enough.

If App Store apps aren't updating


In this situation, you should try the following.
  1. First, you should take care of synchronization. Often, logging out of your account, rebooting your device, and logging in again helps.
  2. After this you should try resetting network settings. If this does not help, you can resort to a more radical method - completely resetting all device settings.
  3. In the latter case, you should take care in advance backup so that you can later restore all important data.
  4. There is another trick that is already familiar to us, which will help with updates, and can also get rid of constant freezing during the installation process.
  5. It involves forcing the App Store to restart by pressing one of the bottom tabs ten times in a row. It is useless to look for such a function in the system settings, since it is hidden.
If it suddenly happens that the application freezes during the update process, the download will be paused by pressing pause. Well, as a last resort, you can always contact the service technical support Apple.

iPhone application developers are constantly improving and creating new products that will be useful to the user. Downloading programs from the App Store is a simple process that iPhone owners can do on their own. However, sometimes they encounter problems when all the efforts in downloading the software become in vain.

Main reasons for updating programs

Problems with downloading, uploading and updating applications may occur if:

  • there is no connection to the Internet;
  • update server (App Store) is unavailable;
  • there were difficulties with authorization;
  • iOS or downloaded application crashed;
  • account is blocked.

What to do if you have problems downloading applications?

To solve this problem, you will have to go through the stages sequentially, starting with elementary actions. Moreover, on one of them such a problem as “gray icons” may already be resolved, and the download will resume.

follow the news

There is no need to scold the phone and its manufacturers if difficulties arise with downloading and updating programs - they have absolutely nothing to do with it. Sometimes it is enough to pay attention to messages in the news feed to find out the cause of the problem. If they inform you that there are problems with the server or store Apps Store, you should be patient until work on their elimination is completed.

Internet connection

Problems with the Internet are a trivial reason that does not allow downloading applications, however, in the heat of indignation, users often forget about it. Wi-Fi and 3G/LTE icons on the iPhone screen do not serve as an indicator of connection to the World Wide Web. The fact is that the update may not occur due to problems with the router or insufficient funds in the tariff plan.

To check your Internet connection you need to open Safari browser and go to any page. If this can be done, then the connection problem is ruled out and you should move on to the next step.

Restarting the download

A gray icon frozen for a long time in a waiting status is not the best sight, so you can safely interrupt the download of the application. It is possible that restarting the download will be successful and the problem will be resolved.

Experiment with airplane mode

There is a possibility that if you briefly switch to Airplane mode, downloading from the App Store will resume. To do this, you should switch to airplane mode for a few seconds and exit it, and then watch the download process.

Uninstalling an application and installing it again

If it is possible to delete a widget, then this operation should be performed. Then you need to find the program of interest in the App Store and install it, and the updated version.

Re-login to your account

An effective way to combat the “gray icon” is through account actions. Sometimes it is enough to log out and log in again for the application to continue downloading without any problems.

Rebooting your iPhone is an effective way to “revive” a frozen program download. When it is turned on, the process, which has been delayed for an indefinite amount of time, is resumed. If this does not help, then you can do a hard reboot of the device.

Synchronization of purchases

It is possible that none of the above actions will help achieve the desired result, and the lack of the ability to delete or pause the download of the application complicates the situation. In this case, you need to connect your iPhone to a computer running iTunes and make sure that the account on both devices is the same. After this, synchronization will begin and the “gray icon” problem will be solved.

Reset

Performance full reset settings - a radical way to resume downloading the application. This action will result in data loss, so you must first create a copy.

If the phone owner has completed all the specified steps with his gadget step by step, but the problem with downloading and updating applications remains, then you should stop experimenting so as not to harm the device. In this case, you need to contact a specialized service center, engaged in the repair of Apple equipment, so that experienced engineers can understand the causes of this phenomenon and eliminate them.

Applications are constantly being refined and improved by developers. Therefore, if you do not update any applications on your iPhone, then very soon you risk being left with outdated software. This will not cause serious problems, but the frozen update icon next to the application is a great irritant, so you want to get rid of it as soon as possible.

Before you start troubleshooting the fact that apps on your iPhone won't update, make sure that the problem is really with your phone. Ask other iPhone owners if the update works for them: there have already been situations when Apple servers stopped responding to requests or the AppStore itself did not work. Apple specialists try to quickly fix problems, but it is impossible to immediately normalize operation.

Checking the connection

If other owners iPhone apps update normally, but you have problems, first check your Internet connection. The problem may be due to signal loss mobile network or turning off Wi-Fi. To make sure that the Internet is working, open your browser and go to any page.

If pages load in the browser, but applications are not updated in the App Store, turn on/off Airplane mode. When the mode is activated, all communication modules will be disabled, and when deactivated, they will start again, at the same time eliminating any operating errors that have arisen, if any.

Working with applications

Reboot Apple ID

Internet on iPhone works, but apps won't update? Try logging out of your App Store account and logging in again.

  1. Open the App Store on iPhone.
  2. Go to the "Selection" tab.
  3. Click on your account and select Sign Out.
  4. On the same page, log in again using your Apple ID.

The same steps can be performed in the smartphone settings.

Pause

A frozen application update icon can also be resolved by briefly stopping the download. Tap on the program to stop updating. Then start downloading the updated version again by clicking on the icon again.

Try uploading something else

Parallel launch of downloading other software also helps to restore the download. Find any in the App Store free game or program and start downloading it to your iPhone. There is a possibility that after the download starts, the suspended application update will continue.

If you can remove a program from your iPhone without serious consequences such as losing important data, then do it.

  1. Hold your finger on an app that can't update.
  2. Wait until the icon goes into editing mode, that is, it begins to shake on the screen.
  3. Click on the cross that appears to uninstall the software.

After removing the application from your iPhone, open the App Store and install the program or game back.

Sync with iTunes

If these methods did not help resolve the problem, or you simply cannot stop the download or delete the application, synchronize your purchases with iTunes.

  1. Launch iTunes on your computer, connect your iPhone.
  2. Log in using your Apple ID (the account must be the same on your iPhone and in iTunes).
  3. Click Sync.

After synchronization, disconnect the smartphone from the computer and check if the software is now updated.

Reboot and factory reset

Reset

A simple restart of the device can help solve the problem. To do this, hold down the Power key and turn off the phone. You can also do Hard Reset– to do this, press and hold the Power and Home keys for a few seconds. If that doesn't help, use a factory reset.

  1. Open settings and go to the "Reset" section.
  2. Select Reset Network Settings.

If resetting the network settings did not help, do it just in case backup copy device and reset all settings.